Vipin Bajaj
New Lynn,New Zealand
Summary
Offering compassionate and patient approach, eager to learn and grow in supportive environment. Brings strong foundation in understanding human behavior and assists in daily living activities and maintaining safe and positive living environment. Ready to use and develop interpersonal and organizational skills in Support Worker role.
Overview
8
8
years of professional experience
Work History
Service Support Specialist
Eurotech Design Appliances Limited
08.2021 - 05.2024
- Ensure Onsite Customer Service queries and issues are resolved to an exceptional standard both promptly & efficiently
- Working with Service agents to generate report and quotes
- Handling escalations from Retailers
- Advising customers on necessary/suggested services and maintenance, explaining the benefits and costs
Customer Service Representative
The NewZealand Automobile Association
04.2021 - 08.2021
- Receive through telephone and respond to requests for emergency road service professionally with assurance and empathy
- Request the necessary information from member needing emergency road service and ensure a high degree of accuracy in entering data into an automated dispatch system; apply software programs to help in accurately mapping the location of the member and identifying tow destinations
- Identify and take advantage of opportunities to cross sell programs, including promotions, battery service, and memberships
Helpdesk Support Technician
Noel Leeming
10.2019 - 03.2021
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by the customer
- Whitegloving the Chromebooks to activate Google Education Upgrade to assist local schools
Senior Technical Support Specialist (L4)
Concentrix
01.2017 - 02.2019
- Troubleshoot on Apple software and hardware
- Handle customer and Tier 1 inquiries on phone & emails
- Highest point of contact in LOB
- Take Ownership of Incoming Tickets
- Handle safety issues including data and Product Capture
Customer Service Representative
Kennerley Retail Investments Ltd
01.2016 - 10.2016
- Conducting housekeeping and merchandising checks at Z Gas Station
- Secures cash and manages the shift to balance
Education
Certificate in Health & Community Services Level 4
06-2025
Level 7 - Full assessment
01.2007
Skills
- Customer Service
- Business Development
- Live Chat Management
- Contact Centre Skills
- Technical / Helpdesk Skills
- Tele Marketing
- Excellent Communication
- Computer Skills
- Handling Customer Complaints
- Conflict Resolution
- Complaint resolution
- Listening Skills
- Attention to Detail
- B2B Channel Sales
- Tech-Savvy
- Progress Reporting
- Office Administration
- Operations Management
- Retail & Store Handling
- Relationship Management
- Time Management
- Self Motivated
- Calm Demeanor
- Customer Focus
- Negotiation
- Influencing
- Problem-Solving
- Strong Work Ethic
- Service Level Agreement Understanding
- First-aid and CPR
Residency
NZ Resident
Referencecheck
Available Upon Request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Limited Working
Interests
Professional Cricket Coach with one of the leading clubs in Auckland
Timeline
Service Support Specialist - Eurotech Design Appliances Limited
08.2021 - 05.2024
Customer Service Representative - The NewZealand Automobile Association
04.2021 - 08.2021
Helpdesk Support Technician - Noel Leeming
10.2019 - 03.2021
Senior Technical Support Specialist (L4) - Concentrix
01.2017 - 02.2019
Customer Service Representative - Kennerley Retail Investments Ltd
01.2016 - 10.2016
NZQA - Level 7, Full assessment
NZSE - , Certificate in Health & Community Services Level 4
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