Vipisan Subramaniam
Manurewa,AUK
Summary
I am a highly motivated individual who is always looking to further develop myself personally as well as in my work career. I have been able to work while studying which has helped me develop myself. My background is retail and finance and I wish to use my work experience to further develop myself as well as apply my skills in the organization I work at. I’m a Detail-oriented team player with strong organizational skills. Ability to handle multiple work simultaneously with a high degree of accuracy. Collaborative worker with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Verification Officer
UDC Finance
Auckland, AUK
11.2023 - Current
- Maintained strict confidentiality of sensitive client information, adhering to company policies and regulations.
- Streamlined the verification process for faster turnaround times, resulting in client satisfaction.
- Increased accuracy in verification processes by implementing thorough checks and attention to detail.
- Conducted extensive database searches to verify applicant credentials, upholding organizational standards for accuracy and completeness.
- Demonstrated exceptional problem-solving skills when faced with challenges during the verification process, ultimately achieving successful outcomes.
- Communicated effectively with various departments for smooth coordination during verification processes.
- Consistently met or exceeded performance metrics, showcasing dedication to high-quality work output.
Business Settlements Officer
UDC Finance
03.2022 - 11.2023
- Consumer/ Business loan variation and documentations. Sending letters out to consumers when loans varied.
- Asset loading, maintenance and valuations. Asset consisted of mainly Motor vehicles, Agriculture equipment as well as other on-road and off-road vehicles. Checking vehicle details before such a Motochek/ PPSR check before paying out dealers/ suppliers.
- Worked with internal and external stakeholders such as dealers/suppliers and manufacturers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company stock list report to keep stock levels and databases balances.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Countdown - Duty Supervisor
Woolworths New Zealand
01.2013 - Current
- The duty supervisor role in countdown includes looking after the store during the evening and making sure the store is running well and also dealing with any customer complaints or issue.
- Countdown - Assistant Grocery Manager| St Luke- 08/2016 - 01/2018
- Assistant Long-life Manager Countdown | St Lukes - This role was a senior role which involved in reporting to store manager, area manager and long-life manager.
- This role included me in managing the grocery department by managing around 20-30 staff, having the day planned and meeting goals.
- Goals such as planned hours every week for staff and not over spending it,planning sales and meeting the target.
- I had to deal with staff such as covering sick shifts, improving staff knowledge and training them to expectations.
- Key point of this role was keeping shelves full, which included grocery and liquor and to also plan ahead by having the shop look good and staff ready to work the next day.
- Countdown - Grocery Supervisor| St Lukes 01/2016 - 08/2016
- Long-life supervisor included roles such as following company standards by presenting display which are eye catching and which will drive sales.
- Reports and procedures had to be done daily to keep stock level balanced.
- Fresh Foods Assistant Countdown | St Lukes 01/2013 - 01/2016
- Have been a fresh foods assistant for various departments such as butchery,seafood and deli.
- All departments requiring key responsibilities such as closing department,interacting with customers and giving ideas and following procedures and policies.
Finance - Credit Controller
Avanti, Newmarket
09.2021 - 02.2022
- Assessed customer compliance with repayment schedule by reviewing account details.
- Updated customer accounts and processed payments.
- Checked on payments and convey options by reaching out to customers using various means.
- Collected and checked borrower income, credit history and employment information.
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
Collections Agent
Humm Group
11.2019 - 08.2021
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Collected on past due accounts with average 10-90 days delinquency.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls to meet demands of busy group.
- Meeting monthly KPIs.
Education
Bachelor of Commerce - Management/ International Business
University of Auckland
11.2021
Skills
- Customer Service
- Business-to-customer expertise
- Resource utilization
- Data Entry
- Document Verification
- Data Entry and Review
Certification
- Red Cross - First aid certificate
- Auckland Council- General Manager certificate
Timeline
Verification Officer
UDC Finance
11.2023 - Current
Business Settlements Officer
UDC Finance
03.2022 - 11.2023
Finance - Credit Controller
Avanti, Newmarket
09.2021 - 02.2022
Collections Agent
Humm Group
11.2019 - 08.2021
Countdown - Duty Supervisor
Woolworths New Zealand
01.2013 - Current
Bachelor of Commerce - Management/ International Business
University of Auckland