Viral Patel
Hawera,South Taranaki
Summary
Motivated Store Assistant with eye for detail and drive to work hard. Experienced in payment processing, creating eye-catching merchandise displays and customer service.
Attentive professional skilled at making each customer feel welcome and improving overall sales revenue. Reliable and dedicated with excellent interpersonal skills focused on cementing long-term customer relationships. Well-organized in keeping shelves clean, organized and presentable.
Resourceful Store Assistant known for high productivity and efficient completion of tasks. Excel in communication, teamwork, and adaptability, ensuring smooth store operations and positive customer experiences. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with managing inventory and assisting customers efficiently. Utilizes strong organizational skills to maintain clean and orderly store environment. Knowledge of effective customer service techniques and team collaboration to ensure positive shopping experience.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Information Technology
03.2019 - 09.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Created weekly, monthly, and quarterly reports for upper management.
Store Assistant
Sale Assistant
08.2023 - Current
- Greeted customers and provided assistance with product inquiries.
- Processed customer payments using cash register and credit card machines.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Assisted customers in finding desired products throughout the store.
- Maintained cleanliness of sales floor and backroom areas.
- Set up promotional displays to attract customers to specific products or sales events.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Inspected returned merchandise for damage before processing refunds or exchanges.
- Managed POS transactions including returns and exchanges, layaways, special orders.
- Communicated regularly with other store staff members to coordinate activities and resolve conflicts.
- Identified theft issues through surveillance systems monitoring and reporting suspicious activity.
- Cleaned and tidied store to reduce health and safety hazards.
- Led team meetings to discuss sales goals, performance, and customer feedback initiatives.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering store and offered assistance with requirements.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Operated POS system to process payments and provide receipts.
- Improved store layout for better customer navigation by reorganizing product displays.
Education
Hardware And Network Engineer - Computer Networking And Telecommunications
Privet Institute
GUJARAT INDIA03-2018
Skills
- Stock replenishment
- Customer Assistance
- Upselling strategies
- Sales expertise
- Sales initiatives
- Point of sale systems
- Employee Scheduling
- Loss Prevention
- Customer Service
- Visual Merchandising
- Stock management
- Opening and closing procedures
Languages
English
Full Professional
Hindi
Full Professional
Education And Qualification
- Hardware (A+) & Networking (N+) International Certified (Comp TIA)
- Microsoft Certificate (Technology Specialist)
- МСІТР (Microsoft Certified. IT Professional Certification)
- Ethical Hacking(Microsoft Certified IT certification)
- other
Hobbies and Interests
- Travelling
- Cooking
- Sports
- Music
References
Available on request.
Timeline
Store Assistant
Sale Assistant
08.2023 - Current
Assistant Store Manager
Information Technology
03.2019 - 09.2022
Hardware And Network Engineer - Computer Networking And Telecommunications
Privet Institute