Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Hi, I’m

Virginia Hopwood

Manukau,Auckland

Summary

I’m of the belief that the world is a very different place, the path that is less traveled is now the “traditional path”.

I love to learn new things, I am open minded and have a good outlook on life. Communication is important to me along with being transparent and genuine in my approach. I am a millennial and have been in management and leadership roles in which I'm positioned between generation X and Z, as a leader this requires a different type of skill set. I am a high energy person that knows how to use this well by empowering my people and leading in a way that is positive and beneficial, with no fear of the hard conversations. Understanding business management has allowed me to see the effects unplanned leave can have on a company and its staff.

If you are a team member, an internal colleague or a prospective client, I understand the importance of relationships in all roles. I have been able to prove that I can work individually without supervision and still deliver results for customers' expectations. Computers, software, and applications I am able to navigate. I am confident and tech savvy. If given the opportunity, in a short time I will be able to show I am worth it.

Overview

14
years of professional experience
1
Certification

Work History

WEISS Ltd
East Tamaki

Warehouse Production Manager
08.2023 - Current

Job overview

  • Manufacture and Production, Extraction Fans, Ventilation and Heaters
  • Communicating well with all divisions of Weiss from Production to Supply Chain
  • Liaise with warehouse personnel and transport providers to ensure order requirements are met
  • Ensure optimal stock allocation
  • Working with MYOB Exo Business
  • Initiate, ordinate and enforce optimal operational policies and procedures
  • Intermediate use of office and ability to use multiple systems

  • Created reports on daily, weekly, monthly shipment volumes, costs incurred and other metrics as required by management team.
  • Monitored stock levels and ensured availability of materials for production requirements.
  • Ensured compliance with safety regulations and established company policies concerning employee conduct.
  • Liaise with clients, suppliers and transport companies
  • Plan work rosters, assign tasks appropriately and appraise results
  • Recruit, select, orient, coach and motivate employees
  • Oversee receiving, warehousing, assembly, distribution and maintenance operations
  • Purchasing stock, managing stock control and Inventory control
  • Contribute to the management team including product development, sales training and customer service requests
  • Achieve financial objectives by scheduling expenditures, analyzing variances and initiating corrective actions
  • General oversight and managing of dispatch
  • Reviewed existing processes regularly to identify areas that need improvement or optimization.
  • Managed the day-to-day operations of a warehouse facility, including shipping, receiving and inventory control.

ELANCO
Manukau

Customer Operations
04.2020 - 08.2022

Job overview

  • Animal Health Pharmaceuticals
  • Manufactured and produced pharmaceuticals for disease prevention and treatment in farm animals and pets, supplying to NZ Veterinary and Farms near and far
  • Managed orders and deliveries with DHL, facilitating consignments.
  • Received and processed customer orders from various sources, both internal and external.
  • Managed customer and client expectations.
  • Effectively communicates with all divisions of Elanco including Production and Supply Chain.
  • Ensured alignment and maximized customer satisfaction by effectively communicating with sales and accounts receivable.
  • Manage accounts for customer credit issues and commercial management for pricing issues
  • Liaise with warehouse personnel and transport providers to ensure order requirement are met
  • Ensure optimal stock allocation
  • Managed and optimized ERP/SAP systems
  • Skilled in utilizing various office software and proficiently navigating multiple systems
  • Build and maintain relationships and providing solutions
  • Liaising with reporting manager
  • Knowledge of Veterinary and Farmer requirements seasonally.

energyclubnz
Ponsonby

Call Center Team Leader
01.2018 - 04.2020

Job overview

  • Energy Industry
  • The club offered wholesale rates to all customers
  • Partnered by Stuff.co.nz - purchased and sold early 2020
  • Led a team of customer service and cold calling professionals
  • Reported directly to the growth director
  • Enhanced efficiency by optimizing PureCloud software
  • Able to navigate many software systems
  • Efficiently and effectively resolved customer complaints.
  • High level of customer service
  • Resolved issues promptly and with a high level of professionalism.
  • Commissions / Timesheets
  • Reports
  • Creating forecasts for sales
  • General management of call center
  • Training in customer escalations through electricity disputes
  • Multitask and management of people
  • Running disciplinary meetings
  • CRM software experience
  • Investigate client escalations for Electricity Authority processes
  • Run Disciplinary Processes
  • Work closely with partners and manage relationship.
  • Maintained records of all calls received, including detailed notes regarding customer inquiries and complaints.
  • Conducted regular one-on-one meetings with team members to discuss performance goals and objectives.
  • Analyzed daily, weekly, monthly reports to identify trends in customer inquiries or complaints.
  • Assisted with recruitment efforts by conducting interviews and selecting qualified candidates for positions within the team.

FAST CONNECT
Penrose

Team Leader
04.2010 - 01.2018

Job overview

  • Utilities Connection Service
  • Established new utility accounts and managed existing ones
  • Managing sales channel relationships
  • Managed and operated call center efficiently.
  • Data Entry
  • Inbound / Outbound calls
  • Liaising with Management and Team
  • Conducting interviews
  • Invoicing / reconciliation
  • Providing high standard customer service
  • Full staff training
  • Supporting team members and Management
  • Scheduling shifts
  • Run disciplinary meetings
  • Wide knowledge of telecommunication.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.

Skills

  • Management and leadership skills
  • Problem solving
  • Communication
  • Leadership
  • Production Optimization
  • Safety Management
  • Supply chain distribution
  • Staff Scheduling
  • Team Development
  • Business Forecasting
  • User Training
  • SAP HANA Knowledge
  • SAP understanding
  • Power BI Experience
  • Zendesk experience
  • Shipping and Logistics
  • Customer satisfaction measurement
  • CRM software proficiency
  • Information Security
  • Product Knowledge
  • Complaint resolution
  • Inbound and Outbound Calling
  • Follow-up skills
  • Customer Relations
  • Conflict Resolution

  • CRM Software
  • Networking
  • Teamwork and Collaboration

Certification

  • Class 2 License
  • Transitional Facility Operator Certificate
  • Folk Hoist (expired)
  • First Line Management and Leadership

Affiliations

  • Snow Boarding
  • Sailing
  • Fishing
  • Travelling
  • Yarn projects

Timeline

Warehouse Production Manager

WEISS Ltd
08.2023 - Current

Customer Operations

ELANCO
04.2020 - 08.2022

Call Center Team Leader

energyclubnz
01.2018 - 04.2020

Team Leader

FAST CONNECT
04.2010 - 01.2018

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Virginia Hopwood