Virginia Pedemonte
Frankton,Queenstown
Summary
English Level advanced/professional and fluent . Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Assistant
GOALS
Arrowtown, Queenstown
10.2023 - 12.2023
- Assisted customers with product selection to meet their needs.
- Greeted customers and provided excellent customer service.
- Stocked shelves with merchandise according to company guidelines.
- Assisted in setting up displays for promotional items.
- Answered questions from customers about products and services.
- Maintained an organized and clean store environment.
- Performed weekly cleaning duties such as dusting, mopping, vacuuming.
Front of House
Carpark Cafe
Waiheke Island, Auckland
06.2023 - 10.2023
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Explained menu items, took orders and delivered food courses according to instruction.
- Greeted customers and provided friendly customer service.
Front of House
Vino Vino
Waiheke Island, Auckland
04.2023 - 06.2023
- Greeted customers and provided friendly customer service.
- Informed customers of daily specials, menu items, and restaurant policies.
- Answered phone calls, took reservations, and answered inquiries.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
Bar Staff Member
ABALOS
Montevideo, Uruguay
07.2022 - 02.2023
- Prepared and served alcoholic and non-alcoholic beverages according to standard recipes.
- Processed payments accurately using point-of-sale systems.
Customer Service Representative
TATA Consultancy Services / RICOH USA
Montevideo, Uruguay
03.2015 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Therapist -
Thai Massage
Uruguay09.2019
Analyst -
Marketing Analyst
Uruguay09.2018
High School Diploma -
Colegio Y Liceo América
Uruguay11.2010
Skills
- Visual Merchandising
- Processing Payments
- POS Terminal Operation
- Sales Expertise
- Multilingual
- Table Setting Arrangements
- Food Running
- Outstanding Customer Service
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Sales Assistant
GOALS
10.2023 - 12.2023
Front of House
Carpark Cafe
06.2023 - 10.2023
Front of House
Vino Vino
04.2023 - 06.2023
Bar Staff Member
ABALOS
07.2022 - 02.2023
Customer Service Representative
TATA Consultancy Services / RICOH USA
03.2015 - 01.2022
Therapist -
Thai Massage
Analyst -
Marketing Analyst
High School Diploma -
Colegio Y Liceo América
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