Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Virginia O’Connor

Gisborne,New Zealand

Summary

Organised, adaptable, highly skilled, proficient Administrative Officer with over 30 years’ experience working in various office environments. I have a calm and patient personality meaning that I am able to work effectively under pressure and focus on the task in hand. In my next role, I am looking to take on new challenges and additional responsibilities.

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

32
32
years of professional experience

Work History

CASE MANAGER (Fixed-Term)

MINISTRY OF SOCIAL DEVELOPMENT AND EMPLOYMENT
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Reduced client wait times for service access by optimizing internal referral processes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Researched best practices and developed strategies to improve program outcomes.

ADMINISTRATION/PAYROLL OFFICER

K WILLIAMS SHEARING LTD
01.2019 - 01.2025
  • Administrative duties
  • Payroll (XERO and PayBiz)
  • IRD Filing (PayBiz)
  • Prepare Invoices (PayBiz)
  • Bank Reconciliation – (Xero)
  • Bills to Pay – (Xero)
  • Check RUCs on work vehicles
  • Enter tally sheets into PayBiz
  • Record Injuries, breakages at woolsheds in the Health & Safety Register (Dashboard – Smart Sheet)
  • Prepare Employment Agreements for new staff, enter information in PayBiz
  • Update Pay Types, Pay Rates, Charge Rates in PayBiz
  • Travel and accommodation for employer and staff
  • Pick up orders, sometimes employers mokopuna from school
  • Pick up/drop off vehicles for service, maintenance, WOF
  • Prepare, write accountability reports to Funders – Te Puni Kokiri Cadetship Initiative Fund
  • Creating Powerpoint Presentations

LIVE-IN NANNY and HOUSEKEEPER

01.2014 - 01.2017
  • Escort child to school
  • Housekeeping including: vacuum, mop, dusting, laundry
  • Supervision of children

ADMINISTRATION OFFICER

HAYS RECRUITMENT AGENCY
01.2012 - 12.2012
  • Preparation of Haematology and Oncology patient files for clinic
  • Reception Haematology and Oncology Clinic

PERSONAL ASSISTANT – MAORI HEALTH MANAGER

TAIRAWHITI DISTRICT HEALTH
01.2010 - 12.2012
  • Extensive diary management, travel, accommodation and catering arrangements
  • Scheduling, compilation of meeting papers for Board of Trustees, Advisory Committees and Internal Staff Network
  • Prepare Financial requisitions and Monthly Reports
  • Prepare and Organise Cultural Development Training Workshops
  • Designed and implemented new Electronic Filing System for Maori Health Advisory Department (this system was adapted and implemented by other departments within the Gisborne Hospital)

ADMINISTRATOR – NEEDS ASSESSMENT & SERVICE COORDINATION (NASC)

TAIRAWHITI DISTRICT HEALTH
01.2006 - 12.2010
  • Manage and monitor six budgets
  • Prepare Monthly Budgets and Statistical data for Bi-Monthly Disability Support Advisory Committee (DSAC) reports
  • Manage and maintain Service Coordination Information Database (SCID)
  • Facilitate and organise NASC Team planning day
  • Review NASC Operational and Service Delivery Policies, Procedures and Guidelines
  • Prepare PowerPoint presentation for departmental staff forum
  • Organise Travel and Accommodation arrangements
  • Monitor and Accessibility of TDH Fleet Vehicles for NASC staff

PRIVATE SECRETARY ELECTORATE: HON. PAREKURA HOROMIA

MINISTERIAL SERVICES – DEPARTMENT OF INTERNAL AFFAIRS
01.2005 - 12.2006
  • Managed and update Ikaroa-Rawhiti Electorate Mail System (EMS) database
  • Networking with the Out-of-Parliament Electorate Secretaries of Ikaroa-Rawhiti, Ministerial Advisors, other Ministerial Services Offices within Parliament
  • Participate; contribute in Electorate matters with Advisers to the Minister of Maori Affairs
  • Preparation of correspondence, monthly newsletters to Out-of-Parliament Electorate Offices

CASE MANAGER – DOMESTIC PURPOSES BENEFIT (DPB)

KAITI SERVICE CENTRE – WORK AND INCOME NEW ZEALAND
01.2004 - 12.2005
  • Support and advice to Clients, Case Managers & ensure client receives their benefit entitlements
  • Advocate on behalf of Clients to Power and Telephone companies
  • Data Entry of client information, outcome of appointments on Work and Income New Zealand’s database
  • Network with Benefit Fraud Officers for Work and Income

ADMINISTRATOR

TAIRAWHITI MAORI WOMEN’S WELFARE LEAGUE
01.2002 - 12.2004
  • Complete Monthly, Quarterly Reports and Financial Reports to Tairawhiti MWWL Project’s Manager, Tairawhiti MWWL Executive Committee and General Manager
  • Complete Inland Revenue Department GST, PAYE financial responsibilities
  • General Administrative & Receptionist duties
  • KAIAWHINA/SUPPORT WORKER
  • Home visits, support, advise and design goal setting plan with clients
  • Organise, prepare and facilitate workshops

BAR MANAGER

AUNTY K’s & THE BALCONY BAR
01.1999 - 12.2004
  • Customer Service
  • Supervise & Manage & Facilitate Bar and Security Staff and meetings
  • Prepare Financial Accounts: Accounts Receivable, Accounts Payable, GST Taxes and PAYE
  • Stocktake

ADMINISTRATOR

HEKENGA MAURIORA
01.1999 - 12.1999
  • Design, develop and implement Quality Management Systems
  • Monitor and Manage Budget
  • Report to Hekenga Mauriora Committee
  • General Administrative Duties

RANGATAHI (YOUTH) WORKER

RANGTAHI HEALTH CENTRE
01.1998 - 12.1999
  • Design, develop and implement Healthy Youth Programmes
  • Prepare weekly and monthly reports to Project Manager
  • Network with community organisation and key stakeholders

ADMINISTRATOR

TE RAURU-NUI-A-TOI WANANGA
01.1997 - 12.1998
  • Preparation of documents for Dr Apirana Mahuika
  • General Administrative Duties

RECEPTIONIST

TE RUNANGA O NGATI POROU
01.1996 - 12.1997
  • Register Correspondence
  • Prepare reports for Senior Management and Board of Trustees
  • Preparation of PowerPoint presentations
  • General Administrative duties

RESEARCHER

TE RUNANGA O NGATI POROU
01.1995 - 12.1996
  • Researcher for two pilot projects Community Nutrition and Community Injury Prevention Programme for Iwi (Tribal Authority) Ngati Porou

KAIAKO-A-RANGATAHI & KAITUHITUHI (YOUTH EDUCATOR & ADMINISTRATIVE ASSISTANT)

TE KOROWAI AROHA O TE TAIRAWHITI
01.1993 - 12.1995
  • Facilitate six workshops
  • General Administrative Duties
  • Minutes for staff meetings
  • Prepare Financial accounts

Education

No Degree - Secretarial Diploma

Manukau Polytechnic
Auckland, NZ
12-1989

Skills

  • Proficient in Microsoft Office Suite
  • Data management
  • PowerPoint Presentation creation
  • Report creation
  • Scheduling
  • Organizational skills
  • Calendar management
  • Appointment scheduling
  • Office equipment familiarity
  • Technology familiarity
  • Flexibility
  • Adaptability
  • Office management procedures
  • Inventory management
  • Supply ordering
  • Facilities maintenance
  • Supervision
  • Reception duties
  • Diary management
  • Teamwork
  • Attention to detail
  • Problem-solving skills
  • Payroll processing
  • Strong work ethic
  • Minute taking
  • Telephone skills
  • Interpreting results
  • Creative thinking capacity
  • Research planning
  • Strong problem solver
  • Cultural awareness
  • Proficient in Microsoft Office, Xero, PayBiz
  • Data Entry
  • Organization and multitasking
  • Quality Management Systems
  • Documentation and reporting
  • Health and safety compliance
  • Dedicated team player
  • Policy implementation
  • Confidentiality
  • Creativity and innovation
  • Decision-making
  • Benefits administration
  • Calendar updating
  • Conflict Resolution
  • Recordkeeping requirements
  • Positive reinforcement
  • Commitment to quality and service
  • File system management
  • Positive attitude
  • Professional and mature
  • Peer mentoring
  • Customer service-focused
  • Policy and procedure modification
  • Critical thinking
  • Transcription and dictation
  • Tech-Savvy
  • Research presentation
  • Deadline oriented

Accomplishments

  • 2010, CHAIRPERSON, INTERNAL MAORI STAFF NETWORK GROUP TE POHO O MAUI, TAIRAWHITI DISTRICT HEALTH – GISBORNE, NEW ZEALAND
  • 2010, IKAROA-RAWHITI DELEGATE, WOMEN’S POLICY COUNCIL, NEW ZEALAND LABOUR PARTY
  • 2004, SECRETARY, IKAROA-RAWHITI SECTOR ONE, NEW ZEALAND LABOUR PARTY
  • 2000, SECRETARY, NGA PUNA WAIHANGA KI TAIRAWHITI – GISBORNE, NEW ZEALAND
  • 1998, TREASURER, CENTRAL NORTH ISLAND YOUTH WORKERS – NEW ZEALAND
  • 1995, NEW ZEALAND YOUTH AMBASSADOR, INTERNATIONAL YOUTH CONFERENCE – TOKYO, JAPAN
  • 1994, RANGATAHI (YOUTH) COUNCIL – NGATI POROU REPRESENTATIVE, TE RUNANGA O TURANGANUI-A-KIWA – GISBORNE, NEW ZEALAND

Timeline

CASE MANAGER (Fixed-Term)

MINISTRY OF SOCIAL DEVELOPMENT AND EMPLOYMENT
01.2025 - Current

ADMINISTRATION/PAYROLL OFFICER

K WILLIAMS SHEARING LTD
01.2019 - 01.2025

LIVE-IN NANNY and HOUSEKEEPER

01.2014 - 01.2017

ADMINISTRATION OFFICER

HAYS RECRUITMENT AGENCY
01.2012 - 12.2012

PERSONAL ASSISTANT – MAORI HEALTH MANAGER

TAIRAWHITI DISTRICT HEALTH
01.2010 - 12.2012

ADMINISTRATOR – NEEDS ASSESSMENT & SERVICE COORDINATION (NASC)

TAIRAWHITI DISTRICT HEALTH
01.2006 - 12.2010

PRIVATE SECRETARY ELECTORATE: HON. PAREKURA HOROMIA

MINISTERIAL SERVICES – DEPARTMENT OF INTERNAL AFFAIRS
01.2005 - 12.2006

CASE MANAGER – DOMESTIC PURPOSES BENEFIT (DPB)

KAITI SERVICE CENTRE – WORK AND INCOME NEW ZEALAND
01.2004 - 12.2005

ADMINISTRATOR

TAIRAWHITI MAORI WOMEN’S WELFARE LEAGUE
01.2002 - 12.2004

BAR MANAGER

AUNTY K’s & THE BALCONY BAR
01.1999 - 12.2004

ADMINISTRATOR

HEKENGA MAURIORA
01.1999 - 12.1999

RANGATAHI (YOUTH) WORKER

RANGTAHI HEALTH CENTRE
01.1998 - 12.1999

ADMINISTRATOR

TE RAURU-NUI-A-TOI WANANGA
01.1997 - 12.1998

RECEPTIONIST

TE RUNANGA O NGATI POROU
01.1996 - 12.1997

RESEARCHER

TE RUNANGA O NGATI POROU
01.1995 - 12.1996

KAIAKO-A-RANGATAHI & KAITUHITUHI (YOUTH EDUCATOR & ADMINISTRATIVE ASSISTANT)

TE KOROWAI AROHA O TE TAIRAWHITI
01.1993 - 12.1995

No Degree - Secretarial Diploma

Manukau Polytechnic

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Virginia O’Connor