Etevise Brown
Wellington,WGN
Summary
Dynamic and dependable, with a proven track record at Making Customer Coffee, I excel in beverage preparation and customer experience management. Skilled in espresso preparation and a team player, I consistently enhance customer satisfaction, evidenced by positive feedback and efficient service. My flexibility and commitment to workplace safety underscore my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Making Customer Coffee
Auckland, AUK
01.2023 - 01.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Gas Station Attendant
Serving Customer
Auckland, AUK
01.2023 - 01.2024
- Guided customers in fueling vehicles and explained pump operation.
- Handled cash transactions and operated point-of-sale system for purchases.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Provided information about products and services to customers for informed decisions.
- Stocked shelves and organized merchandise, keeping products readily available for customers.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
Assembly Line Worker
Manufacturing Resource Group
Auckland, AUK
03.2021 - 01.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
Airport Service Agent
Working at the Airport Lounge to Serve Customers
Auckland, AUK
06.2021 - 01.2022
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Recommended Type corrective measure to handle customer complaints, decreasing complaints by Number%.
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
- Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
- Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
Food Service Worker
Delivering Customer Food
Auckland, AUK
05.2020 - 01.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Bachelor Of Business Administration - Accounting And Economic
St Peter Chanel
Apia, Samoa11.2018
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Cleanliness standards
- Coffee grinding
- Customer experience management
- Brewing methods
- Espresso preparation
- Team player
- Friendly and outgoing
- Coffee machinery
- Opening and closing duties
- Cash handling
- Safe food handling
- Excellent math skills
- POS systems
- Basic math
- Front counter maintenance
- Coffee and tea preparation
- Cleaning and sanitizing
- Customer service
- Active listening
- Reliable and dependable
- Available weekends
- Flexible schedule
Timeline
Coffee Barista
Making Customer Coffee
01.2023 - 01.2024
Gas Station Attendant
Serving Customer
01.2023 - 01.2024
Airport Service Agent
Working at the Airport Lounge to Serve Customers
06.2021 - 01.2022
Assembly Line Worker
Manufacturing Resource Group
03.2021 - 01.2023
Food Service Worker
Delivering Customer Food
05.2020 - 01.2021
Bachelor Of Business Administration - Accounting And Economic
St Peter Chanel