Etevise Brown
Wellington,WGN
Summary
Dynamic and dependable, with a proven track record at Making Customer Coffee, I excel in beverage preparation and customer experience management. Skilled in espresso preparation and a team player, I consistently enhance customer satisfaction, evidenced by positive feedback and efficient service. My flexibility and commitment to workplace safety underscore my ability to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Making Customer Coffee
01.2023 - 01.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Gas Station Attendant
Serving Customer
01.2023 - 01.2024
- Guided customers in fueling vehicles and explained pump operation.
- Handled cash transactions and operated point-of-sale system for purchases.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Provided information about products and services to customers for informed decisions.
- Stocked shelves and organized merchandise, keeping products readily available for customers.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Pumped gas for guests and took payments.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
Assembly Line Worker
Manufacturing Resource Group
03.2021 - 01.2023
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.
Airport Service Agent
Working at the Airport Lounge to Serve Customers
06.2021 - 01.2022
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Resolved customer requests, questions, and complaints by analyzing individual situations and determining best use of resources.
- Used Software to prepare pre-departure and post-departure reports and passenger manifests.
- Recommended Type corrective measure to handle customer complaints, decreasing complaints by Number%.
- Enhanced customer satisfaction by efficiently managing check-in and boarding processes for passengers.
- Maintained a clean and organized work environment, contributing to an efficient and pleasant atmosphere for both staff and passengers.
- Managed lost-and-found services efficiently which resulted in successful recovery of passenger belongings.
Food Service Worker
Delivering Customer Food
05.2020 - 01.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Education
Bachelor Of Business Administration - Accounting And Economic
St Peter Chanel
Apia, Samoa11.2018
Skills
- Order taking
- Beverage preparation
- Workplace safety
- Drink customization
- Cleanliness standards
- Coffee grinding
- Customer experience management
- Brewing methods
- Espresso preparation
- Team player
- Friendly and outgoing
- Coffee machinery
- Opening and closing duties
- Cash handling
- Safe food handling
- Excellent math skills
- POS systems
- Basic math
- Front counter maintenance
- Coffee and tea preparation
- Cleaning and sanitizing
- Customer service
- Active listening
- Reliable and dependable
- Available weekends
- Flexible schedule
Timeline
Coffee Barista
Making Customer Coffee
01.2023 - 01.2024
Gas Station Attendant
Serving Customer
01.2023 - 01.2024
Airport Service Agent
Working at the Airport Lounge to Serve Customers
06.2021 - 01.2022
Assembly Line Worker
Manufacturing Resource Group
03.2021 - 01.2023
Food Service Worker
Delivering Customer Food
05.2020 - 01.2021
Bachelor Of Business Administration - Accounting And Economic
St Peter Chanel
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