Vishal Mankad
Auckland
Summary
A long term employment, to begin with, and then reach at the pinnacle in the industry while achieving the organisational goal in systematic manner and provide best services to the customers maintaining organisation’s standard and goodwill. Strong advocate of building people capability and belief in team being the key ingredient for organizational brilliance.
Overview
17
17
years of professional experience
Work History
Store Manager
Arja Nz Ltd
08.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Assistant Store Manager
HNM Ltd
04.2017 - 08.2019
Delivery Driver
Four Flavours Ltd
02.2016 - 03.2017
Sales Executive
Leading travel company
01.2007 - 01.2014
- Sales for ticketing, visas, tour packages, passport and other core products
- Handling leisure packages, MICE, hotel bookings and group packages
- Had been to Thailand as a Tour Leader
- Conducted couple of Education Expo
- Dealing with foreign delegates for their travel and accommodation needs.
Travel Executive
Leading travel company
01.2007 - 01.2014
- Sales for ticketing, visas, tour packages, passport and other core products
- Handling leisure packages, MICE, hotel bookings and group packages
- Had been to Thailand as a Tour Leader
- Conducted couple of Education Expo
- Dealing with foreign delegates for their travel and accommodation needs.
Travel Coordinator
Leading travel company
01.2007 - 01.2014
- Sales for ticketing, visas, tour packages, passport and other core products
- Handling leisure packages, MICE, hotel bookings and group packages
- Had been to Thailand as a Tour Leader
- Conducted couple of Education Expo
- Dealing with foreign delegates for their travel and accommodation needs.
International Travel Counselor
Leading travel company
01.2007 - 01.2014
- Sales for ticketing, visas, tour packages, passport and other core products
- Handling leisure packages, MICE, hotel bookings and group packages
- Had been to Thailand as a Tour Leader
- Conducted couple of Education Expo
- Dealing with foreign delegates for their travel and accommodation needs.
Education
Graduate Diploma in Tourism Management -
Auckland Institute of Studies
09.2016
IATA Foundation course -
12.2007
Bachelor of Commerce -
M.S. University
12.2006
Skills
- Communicating and negotiating effectively with the customers
- Well conversant with various products offered by the travel Industry and other industry as well
- Can handle the customers tactfully
- Leadership skills and time management skills
- Have handled customer queries and complains with a calm attitude
- Handled store operations successfully
- Have been praised by store owners and customers for providing best customer service
Roles And Responsibilities
- Domestic and International and Domestic ticketing, immigration, visitor, business and dependent visas, passports and travel insurance for students as well as walk-in clients.
- Sales for ticketing, visas, tour packages, passport and other core products
- Handling leisure packages, MICE, hotel bookings and group packages.
- Had been to Thailand as a Tour Leader.
- Conducted couple of Education Expo.
- Dealing with foreign delegates for their travel and accommodation needs.
Area Of Expertise
Handling International ticketing, visa, leisure packages, travel insurance, MICE, hotel bookings and group packages for students, walk-in clients and corporates.
Personal Information
Date of Birth: 09/17/1984
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Store Manager
Arja Nz Ltd
08.2019 - Current
Assistant Store Manager
HNM Ltd
04.2017 - 08.2019
Delivery Driver
Four Flavours Ltd
02.2016 - 03.2017
Sales Executive
Leading travel company
01.2007 - 01.2014
Travel Executive
Leading travel company
01.2007 - 01.2014
Travel Coordinator
Leading travel company
01.2007 - 01.2014
International Travel Counselor
Leading travel company
01.2007 - 01.2014
Graduate Diploma in Tourism Management -
Auckland Institute of Studies
IATA Foundation course -
Bachelor of Commerce -
M.S. University
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