Vishal P
Auckland,New Zealand
Summary
Data Analyst with 2.7 years’ experience turning operations data into clear decisions through SQL, Power BI, and Tableau. Comfortable owning dashboards end-to-end, improving SLA visibility, and partnering with stakeholders. Currently pursuing an MBusAn at the University of Auckland
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst
Arcadia
Chennai, India
06.2022 - 12.2023
- Analyzed data sets to identify trends and support decision-making processes.
- Lifted first-delivery SLA compliance from 83% → 99.1% by introducing SQL checks and Power BI monitoring across utility account onboarding (UDS).
- Built weekly MySQL queries and interactive Power BI dashboards for throughput, exceptions and ageing; gave leadership/customers clear visibility on risks and progress.
- Created KPI scorecards and automated status reports; standardised steps with SMEs and customers, reducing rework and escalations.
- Triaged customer issues via Jira/Zendesk, translating dashboard insights into engineering actions; improved response consistency and turnaround times.
- Conducted training sessions for team members on data analysis tools and techniques.
Data Analyst Intern
Arcadia
Chennai, India
06.2021 - 05.2022
- Conducted quality analysis for Amazon customer feedback to identify key improvement areas.
Managed Service Level Agreements (SLA) for UDS delivery to ensure compliance and timely performance. - Produced weekly metric packs and dashboards (Excel/Power BI/Tableau) for Amazon Customer Quality Analysis; insights helped improve fulfilment within SLA.
- Maintained UDS delivery scorecards; performed RCA on SLA gaps; prepared monthly KPI reports aligned to contract turnaround times.
Education
Bachelor of Engineering - Electronics & Instrumentation
Easwari Engineering College
India04-2022
Masters of Business Analytics - Supply Chain Management
University of Auckland
New ZealandSkills
- SQL
- Power BI
- Tableau
- Excel
- Python (basics)
- Zendesk and jira
- Snowflake (basic)
- spss
- R languge
Certification
- Power BI (Basic–Advanced), SkillNation
- SQL (Basic–Advanced), SkillNation
- Tableau dashboarding, SkillNation
- Python programming from basics to advanced ( Udemy)
- Introduction to SQL • Intermediate SQL • Joining Data in SQL • Data Manipulation in SQL(Data camp)
Accomplishments
Arcadia -
- Employee of the year (batman award) - From Project Director
- Bugs Bunny Award - From HR
University of Auckland (ongoing)-
- Student Choice Award for Best Analysis (At the 2025 Quarter 3 BUSINFO 704 Group Project Poster Showcase)
Timeline
Data Analyst
Arcadia
06.2022 - 12.2023
Data Analyst Intern
Arcadia
06.2021 - 05.2022
Bachelor of Engineering - Electronics & Instrumentation
Easwari Engineering College
Masters of Business Analytics - Supply Chain Management
University of Auckland