Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Vishal P

Auckland,New Zealand

Summary

Data Analyst with 2.7 years’ experience turning operations data into clear decisions through SQL, Power BI, and Tableau. Comfortable owning dashboards end-to-end, improving SLA visibility, and partnering with stakeholders. Currently pursuing an MBusAn at the University of Auckland

Overview

3
3
years of professional experience
1
1
Certification

Work History

Data Analyst

Arcadia
Chennai, India
06.2022 - 12.2023
  • Analyzed data sets to identify trends and support decision-making processes.
  • Lifted first-delivery SLA compliance from 83% → 99.1% by introducing SQL checks and Power BI monitoring across utility account onboarding (UDS).
  • Built weekly MySQL queries and interactive Power BI dashboards for throughput, exceptions and ageing; gave leadership/customers clear visibility on risks and progress.
  • Created KPI scorecards and automated status reports; standardised steps with SMEs and customers, reducing rework and escalations.
  • Triaged customer issues via Jira/Zendesk, translating dashboard insights into engineering actions; improved response consistency and turnaround times.
  • Conducted training sessions for team members on data analysis tools and techniques.

Data Analyst Intern

Arcadia
Chennai, India
06.2021 - 05.2022
  • Conducted quality analysis for Amazon customer feedback to identify key improvement areas.
    Managed Service Level Agreements (SLA) for UDS delivery to ensure compliance and timely performance.
  • Produced weekly metric packs and dashboards (Excel/Power BI/Tableau) for Amazon Customer Quality Analysis; insights helped improve fulfilment within SLA.
  • Maintained UDS delivery scorecards; performed RCA on SLA gaps; prepared monthly KPI reports aligned to contract turnaround times.

Education

Bachelor of Engineering - Electronics & Instrumentation

Easwari Engineering College
India
04-2022

Masters of Business Analytics - Supply Chain Management

University of Auckland
New Zealand

Skills

  • SQL
  • Power BI
  • Tableau
  • Excel
  • Python (basics)
  • Zendesk and jira
  • Snowflake (basic)
  • spss
  • R languge

Websites

Certification

  • Power BI (Basic–Advanced), SkillNation
  • SQL (Basic–Advanced), SkillNation
  • Tableau dashboarding, SkillNation
  • Python programming from basics to advanced ( Udemy)
  • Introduction to SQL • Intermediate SQL • Joining Data in SQL • Data Manipulation in SQL(Data camp)

Accomplishments

Arcadia -

  • Employee of the year (batman award) - From Project Director
  • Bugs Bunny Award - From HR

University of Auckland (ongoing)-

  • Student Choice Award for Best Analysis (At the 2025 Quarter 3 BUSINFO 704 Group Project Poster Showcase)

Timeline

Data Analyst

Arcadia
06.2022 - 12.2023

Data Analyst Intern

Arcadia
06.2021 - 05.2022

Bachelor of Engineering - Electronics & Instrumentation

Easwari Engineering College

Masters of Business Analytics - Supply Chain Management

University of Auckland

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Vishal P