Summary
Overview
Work History
Skills
TECHNICAL COMPETENCIES
Certification
Training
Timeline
Generic

Vishal Patel

Christchurch,CAN

Summary

A Desktop support technician with almost4.5 years of experience in managing and maintaining computer systems and servers. I am eager to apply my technical expertise and problem-solving skills to provide technical support, oversee application management, address network issues and to make meaningful contributions. Moreover, I am a real go-getter who knows how to get things done and a self- motivated individual and eager to go beyond the main job and explore new tasks.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Desktop Support Technician

University of Otago
07.2024 - 12.2024
  • Working on the OUDW project (Otago University Digital Workspace Project), which involved cloud-based IT infrastructure migration
  • Pushing hashes to the devices, pre-provisioning them, enrolling them in JAMF Pro and Microsoft Entra, and rebuilding if necessary or resetting and preparing them for a new environment
  • Familiar with Veeam backup agent (software)as we used to install remotely into client’s devices and run a script for it
  • Set up a hot desk (a docking station with two monitors), installed additional software from the company portal, if requires licence software then manage to install and setup a new computer for the client's personnel
  • Managing and installing Printers, other labels printers, Custom Printers, and web camera etc
  • Have knowledge of Role based Access control (RBAC), also give permission to user for temporary with EPM (Endpoint Privilege management) or Use Lithnet software to install Apps as administrator
  • Diagnose the issue while deploying machine and troubleshooting the problem and resolved in timeframe

ICT Support Technician

3CNZ Tech (Customer1st Computer Company/3C Computers & Mobiles)
12.2019 - 06.2024
  • Diagnose various problem and resolve customers laptop and mobiles where2 days are not same
  • Troubleshooting all types of faulty ICT products, especially PCs, Laptops, Phones and Tablets, solving hardware and software issue
  • Maintain the stock level, order the stock from suppliers and create a purchase order for them
  • Co-ordination with the team and help to team members and lead the team where needed
  • Follow the practices for backup, disaster recovery, and prevention
  • Actively create and maintain a strong working relationship with clients and coworkers
  • Communicate with customers, provide technical explanations, and prioritize their needs while recommending the best ICT products to purchase such as tablets, laptops, and desktop computer
  • On site job experienced and help the clients to set up the Printer, MS-Office, Windows and Mac OS and connect their devices to their network

Network Engineer and Multimedia Engineer

Innovative solutions PVT Ltd Gujarat India
10.2018 - 02.2019
  • We perform maintenance on the networking throughout the museum and troubleshoot the Christin projectors that are located there, We also replace their lenses.

Junior System Engineer

Sterlite Elite core PVT Ltd
07.2016 - 12.2016
  • As a member of the24 online support staff, we helped clients when they needed it by granting us remote access to their servers, We use commands to debug Linux-based systems and look for solutions.
  • As a member of the 24 online support staff, we helped clients when they needed it by granting us remote access to their servers, We use commands to debug Linux-based systems and look for solutions.

Skills

  • Good knowledge for main operating systems: Windows Server, Linux, Mac OS, and Ubuntu
  • Knowledge of sub-netting, VLSMs, summarization, Switches, and Routers
  • Good knowledge of Routing and switching as well as DHCP server, LAN, WAN, MAN, etc
  • ICT Administration provides exceptional customer care and support through help desk
  • Cloud, Hybrid and on-premises Infrastructure
  • Managing devices in Intune and JAMF Pro
  • Enrolled devices in Microsoft Entra ID, Pre- Provisioning, Hash Push, etc
  • Good knowledge of MS-Office365 and share point

TECHNICAL COMPETENCIES

• Windows System

• Managing Printers, Scanners

• iOS and Mac OS issue

• Microsoft 365 and One Drive

• Troubleshooting Hardware/Software

• Active Directory/DHCP/DNS

• Microsoft Entra ID and Intune

• Jamf Pro

• Lithnet access manager

• Connect Wise ticketing system

Certification

  • Microsoft Certified: Azure Fundamentals AZ-900 - August 2024
  • Graduate Diploma in Networking Level 7 -2019 Manukau institute of technology Auckland
  • International Qualification Recognition Statement, Issued- Dec 2019 NZQA Application Number- 396760-1 (A bachelor’s degree at Level 7)
  • BTECH in Electronic and Communication -2016 Indus University Rancharda, Ahmedabad India

Training

  • CCNA Certification Training in Net web technologies. (June2016)
  • Major Training and Interest in Networking in Switching and Routing (CCNA).
  • Has taken Industrial Training from Electrotherm India Ltd.
  • Participated in Indo-US Robotic competition for hexapod walker robotic race held in IIT Bombay. (March2015)
  • Participated in one-day workshop of Indo-US Robotic in hexapod walker robotic at IIT Bombay. (March2015)
  • Appeared in workshop of Arduino-Exciduino2014 at Indus University (Aug2014).

Timeline

Senior Desktop Support Technician

University of Otago
07.2024 - 12.2024

ICT Support Technician

3CNZ Tech (Customer1st Computer Company/3C Computers & Mobiles)
12.2019 - 06.2024

Network Engineer and Multimedia Engineer

Innovative solutions PVT Ltd Gujarat India
10.2018 - 02.2019

Junior System Engineer

Sterlite Elite core PVT Ltd
07.2016 - 12.2016

Similar Profiles

CREATE PROFILE
Vishal Patel