VISHMI PEIRIS
Auckland,AUK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CBD Energy
03.2022 - Current
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Recorded orders by answering customer questions and entering requests in system.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Addressed customer account discrepancies and concerns.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
Education
High School Diploma -
Holy Family Convent
Sri Lanka01.2015
Skills
- Suggestive Selling
- POS Transactions
- Cash Handling
- Closing Procedures
- Beverage Preparation
- Credit Card Transaction Processing
- Kitchen Equipment Maintenance
- Verbal Communication
- Food and Beverage Service
- Server and Staff Support
- Restock Shelves
- Serve Customers
- Kitchen Safety Standards
- Espresso and Tea Beverage Service
- Smoothie and Juice Preparation
- Quality Assessments
- Teamwork and Collaboration
- Sweep Floors
- Coffee Brewing
- Prepare Orders
- Employee Training and Supervision
- Managing Orders and Deliveries
- Balance Cash Drawers
- POS Inventory System Operation
- Customer Loyalty
- Customer Service
- Customer Support
- Customer Satisfaction
- Complaint resolution
- Customer inquiries
- Product and service knowledge
- Language Fluency
- Verbal and written communication
- Answering questions
- Training experience
- Customer service optimization
- Product Knowledge
- FLUENT in English
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Calm and Professional Under Pressure
Languages
sinhala
Professional Working
English
Professional Working
Timeline
Customer Service Representative
CBD Energy
03.2022 - Current
High School Diploma -
Holy Family Convent
Similar Profiles
TUKULOTU LEI FONUATUKULOTU LEI FONUA
Customer Service Representative at CBD EnergyCustomer Service Representative at CBD Energy
Ankit SharmaAnkit Sharma
Customer Service Representative (CSR) at CBD Energy LtdCustomer Service Representative (CSR) at CBD Energy Ltd
Lilly ArnoldLilly Arnold
Clerk at Cbd Plus UsaClerk at Cbd Plus Usa