Vishnu

Account Management

• Managed key customer relationships, ensuring high levels of satisfaction and retention.
• Responded promptly to customer inquiries, complaints, and feedback, providing effective solutions.
• Coordinated with various departments to ensure seamless service delivery and invoicing.

Operations Management

• Implemented and optimized end-to-end operational processes to enhance efficiency.
• Conducted regular assessments of field capabilities & resource allocation meeting customer demands.
• Ensured compliance with safety and quality standards in all operational activities.

Product Development and Management

• Spearheaded the creation and market fit of new EV charging products.
• Engaged with customers and internal teams to gather insights and refine product offerings.
• Conducted market analysis to identify opportunities and adjust product strategies accordingly.

Business Management

• Oversaw business operations, ensuring alignment with strategic goals and objectives.
• Developed and implemented process improvements to drive operational excellence.
• Managed project funds, ensuring accurate tracking and adherence to budgets.

Business Development

• Identified and pursued new business opportunities, expanding the client base.
• Developed and executed sales strategies to drive revenue growth.
• Built & maintained strong relationships with stakeholders to support business objectives.

Market Analysis and Adaptation

• Monitored market trends and changes to identify potential impacts on the business.
• Pivoted business strategies to adapt to evolving market conditions and customer needs.
• Conducted competitive analysis to stay ahead of industry developments.

Comprehensive Understanding of EV Charging Market

• Maintained up-to-date knowledge of global and local EV charging market trends.
• Provided expert advice and solutions to customers based on market insights.
• Participated in industry events and forums to stay informed and network with key players.

Project Management

• Managed projects of scale up to commercial, with timely delivery & adherence to budgets.
• Developed project plans, coordinated resources, and tracked progress to meet project goals.
• Collaborated with cross-functional teams to ensure successful project execution.

Process Improvement and Problem-Solving:

• Established standard procedures and escalation policies.
• Streamlined operations and enhanced the team's ability to address inquiries effectively.

Client Satisfaction and Service Resolution:

• Collaborated closely with operational teams to resolve service issues promptly.
• Focused on accurate and timely resolution to ensure client satisfaction.

Training and Mentoring:

• Provided ongoing mentorship emphasizing productivity and friendly service.
• Promoted a culture of excellence and skill enhancement within the team.

Metrics Monitoring and Insights Development:

• Utilized data-driven approaches to monitor key performance metrics.
• Implemented strategies to optimize team effectiveness and service delivery.

Customer Feedback Utilization:

• Leveraged customer feedback to drive continuous improvement initiatives.
• Incorporated customer needs into support strategies for enhanced satisfaction and loyalty.

Project Planning and Budgeting:

• Developed project plans and budgets for Dunedin, Hamilton, and Christchurch.
• Operationalized fleet in organized timeframes across New Zealand market autonomously.
• Ensured projects were completed within defined timelines and budget constraints.

Business Development and Compliance:

• Collaborated with Policy & Market Entry teams to build successful, scalable businesses while ensuring compliance with local regulations.
• Partnered with city officials to establish mutually beneficial relationships and navigate regulatory requirements.
• Contributed to development of scalable business models to facilitate growth and expansion.

Team Leadership and Management:

• Defined hiring needs and led hiring processes for new operations and workshop managers.
• Managed larger team of technicians and fleet operators, overseeing training, scheduling, and attendance.
• Provided general administration support to field and warehouse operations teams.

Problem Solving and Operations Management:

• Engaged in day-to-day problem solving, leveraging tech platforms and capital assets to ensure smooth operations.
• Demonstrated balance between attention to detail and swift execution, even in challenging environments.
• Innovated launch playbooks to enhance scalability and efficiency in new cities.

Cross-functional Collaboration:

• Worked closely with Operations, Engineering, and Business Development teams to streamline processes and drive profitability.
• Contributed to PR events for branding and launch advertisement, enhancing visibility and market presence.
• Aligned local launch operations with international standards through involvement in Central Launch Group.

Continuous Improvement and Efficiency:

• Engaged with Global Operations Excellence team to measure and drive efficiency across organization.
• Implemented strategies to optimize operations and enhance overall performance.
• Demonstrated commitment to continuous improvement and excellence in all aspects of operations.

Supervisory and Leadership:

• Assumed supervisory role by delegating warehouse and inventory management duties to Warehouse Supervisor.
• Oversee and assist in leadership capacity to ensure smooth operations.
• Provide guidance and support to Warehouse Supervisor and staff.

Operations Management:

• Manage operations based on finance forecasts, maintenance schedules, and staffing requirements.
• Ensure efficient utilization of resources to meet operational goals and targets.
• Monitor and adjust operations as needed to optimize performance and productivity.

Inventory Management and Advisement:

• Advise on various matters including facility management and meeting inventory KPIs.
• Utilize first-hand knowledge of inventory products and processes to provide informed guidance.
• Develop strategies to improve inventory management practices and meet company standards.

Infrastructure Development and Implementation:

• Develop warehouse infrastructure to meet international standards set by Company.
• Implement improvements to enhance efficiency and effectiveness of warehouse operations.
• Ensure compliance with safety and quality standards in warehouse operations.

Data-Driven Approach and Cross-Collaboration:

• Propose and implement data-driven approaches using key data markers to maintain fleet.
• Participate in cross-collaborative working groups to address vehicle reliability issues.
• Collaborate with other departments to drive innovative solutions and improve operational processes.

Performance Management and Stakeholder Engagement:

• Create OKRs (Objectives and Key Results) to drive team performance, efficiency, and flexibility.
• Lead process improvements to enhance operational effectiveness and meet organizational goals.
• Manage stakeholders to ensure adherence to manpower and recycling processes.

Warehouse Workflow Planning and Implementation:

• Planned and implemented warehouse workflows to optimize efficiency and productivity.
• Developed strategies to streamline processes and enhance overall workflow effectiveness.
• Ensured adherence to established procedures and standards for warehouse operations.

Mechanics Team Leadership:

• Led team of 15 mechanics, providing oversight of maintenance operations for electric vehicles.
• Provided guidance and support to mechanics to foster skill development and teamwork.

Onboarding and Training:

• Onboarded and trained technicians on implementing new systems and processes.
• Facilitated training sessions to ensure technicians were equipped with necessary skills and knowledge.
• Supported ongoing development and adaptation to changes in technology and procedures.

Inventory Management System Development:

• Assisted in developing inventory management system based on insights from operations.
• Contributed ideas and recommendations to improve inventory tracking and control processes.
• Collaborated with cross-functional teams to implement system enhancements and improvements.