- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watching Movies and TV Shows
- DIY and Home Improvement
- Music
- Cooking
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Learning new cooking techniques and expanding my culinary skills
- Driving
- Writing
VISHWA MENON
Auckland,FLATBUSH
Summary
Dynamic leader with a proven track record at NADI SUNSEEKERS HOTEL - FIJI, enhancing guest experiences and streamlining operations for efficiency. Excelled in reservation management and fostering teamwork, significantly improving service delivery. Leveraged organizational skills and a customer-centric approach to exceed sales targets, achieving a notable increase in guest satisfaction and revenue growth.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Personable and diligent, with strong aptitude for organization and attention to detail. Understands importance of timely mail delivery and accurate record-keeping, possessing skills in sorting and processing mail efficiently. Committed to contributing to smooth operations and ensuring accurate mail distribution.
Experienced with mail sorting and distribution, ensuring timely and accurate delivery. Utilizes organizational skills and attention to detail for efficient mail handling. Track record of maintaining accurate records and adapting to changing mailroom needs.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Mail Officer
New Zealand Post
09.2009 - 11.2024
- Collaborated with team members to maintain a well-organized work environment for optimal productivity.
- Managed high-volume periods effectively by prioritizing tasks appropriately and working efficiently under pressure.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Provided support during peak mailing seasons ensuring that deadlines were met consistently.
- Trained new employees on company policies, procedures, and best practices for efficient mail handling processes.
- Maintained a clean work environment that was free from clutter allowing for better focus on tasks.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Ensured compliance with postal regulations, keeping up-to-date with any changes in rules or guidelines.
- Demonstrated strong attention to detail when verifying postage payments preventing revenue loss.
- Handled sensitive materials responsibly, maintaining confidentiality and security of all correspondence.
- Enhanced customer satisfaction with timely and accurate mail deliveries.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Processed incoming and outgoing mail in accordance with postal regulations.
Supervisor of Distribution Operations
Tappoo Group of Companies - FIJI
07.2006 - 05.2009
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Managed inventory levels effectively, reducing stock discrepancies and preventing product shortages.
- Conducted regular audits of distribution processes to identify areas for improvement and ensure compliance with internal standards and external regulations.
- Streamlined order fulfillment procedures by implementing advanced software systems that improved accuracy rates in picking, packing, shipping stages.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Integrated warehouse operations with existing and new business processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Sales Manager
Quality Rental Cars - FIJI
05.2005 - 06.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Assistant Hotel Manager
NADI SUNSEEKERS HOTEL - FIJI
05.1995 - 05.2005
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
- Facilitated open lines of communication between staff members across various departments for smooth collaboration.
- Coordinated events and conferences, ensuring smooth execution of all logistical aspects.
- Monitored online reviews and ratings from guests, implementing changes as necessary to address concerns or capitalize on positive feedback.
- Optimized room inventory management, maximizing occupancy rates while minimizing overbooking incidents.
- Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
- Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Assisted with development and distribution of marketing materials for facility.
- Fostered safe lodging environment with reliable and effective security services.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
No Degree - New Zealand School Certificate Level
SANGAM (SKM) COLLEGE
NADI - FIJI11-1986
Skills
- Health and safety compliance
- Reservation management
- Front desk supervision
- Cash handling
- Guest experiences
- Front office staff
- Teamwork and collaboration
- Customer service
- Front desk operations
- Computer skills
- Verbal and written communication
- Sales operation
- Sales processes
- Salesforce
- Mailroom equipment operation
- Deadline oriented
- Retail sales
- Lifting techniques
- Mail sorting
- Post office operations
- Quick-learning
- Teamwork
- Time management
- Machine operation
- Organizational skills
- Effective communication
- Relationship building
- Logistics understanding
- Self motivation
- Goal setting
- Quality control
- Troubleshooting
- Process improvement
- Mail processing
- Mail distribution
Interests
Timeline
Mail Officer
New Zealand Post
09.2009 - 11.2024
Supervisor of Distribution Operations
Tappoo Group of Companies - FIJI
07.2006 - 05.2009
Sales Manager
Quality Rental Cars - FIJI
05.2005 - 06.2006
Assistant Hotel Manager
NADI SUNSEEKERS HOTEL - FIJI
05.1995 - 05.2005
No Degree - New Zealand School Certificate Level
SANGAM (SKM) COLLEGE
Similar Profiles
Eric JunEric Jun
Parcel Officer at New Zealand PostParcel Officer at New Zealand Post
Wesley Nevalagi-TalagiWesley Nevalagi-Talagi
General Freight Investigator at New Zealand PostGeneral Freight Investigator at New Zealand Post
Salafaia TyrellSalafaia Tyrell
Customer Investigations Representative at New Zealand PostCustomer Investigations Representative at New Zealand Post