Vishwaraj Vansia
Christchurch,New Zealand
Summary
Dynamic retail professional with a proven track record at previous roles, excelling in customer relationship management and conflict resolution. Adept at boosting sales through strategic marketing and effective communication, while fostering strong teamwork. Recognized for enhancing customer satisfaction and driving repeat business through exceptional service and product knowledge.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
One Nz
Christchurch , New Zealand
11.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Retail Store Manager
Domino’s Pizza
Christchurch , New Zealand
08.2021 - 10.2022
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
ICT Sales Representative
Excel SALES LTD
Christchurch , New Zealand
01.2021 - 07.2021
- Participated in team meetings to discuss new ideas or strategies for increasing sales revenue.
- Maintained relationships with existing customers by providing timely follow-up on inquiries.
- Assisted customers in selecting appropriate products and services according to their needs.
- Communicated regularly with management regarding progress against goals.
Retail Store Manager
Domino’s Pizza
Auckland , New Zealand
04.2018 - 12.2020
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Prepared and submitted nightly bank deposits.
Education
Diploma in Business Management Level6 - Business Administration And Management
Aspire International Ltd
Auckland 05-2017
Diploma in Business Management - Business Administration And Management
Aspire International Ltd
Auckland 05-2016
Skills
- Customer relationship management
- Product knowledge
- Account setup
- Cash handling
- Effective communication
- Conflict resolution
- Store maintenance
- Problem-solving
- Paperwork processing
- Customer relationship management (CRM)
- Business development
- Verbal and written communication
- POS systems expert
- Credit adjustments
- Merchandise upselling
- Opening and closing accounts
- Service upselling
- Strong teamwork
- Sales expertise
- Adaptive team player
- Retail store support
Education and Training
other,other
Languages
- English
- Hindi
- Gujarati
References
References available upon request.
Timeline
Customer Service Representative
One Nz
11.2022 - Current
Retail Store Manager
Domino’s Pizza
08.2021 - 10.2022
ICT Sales Representative
Excel SALES LTD
01.2021 - 07.2021
Retail Store Manager
Domino’s Pizza
04.2018 - 12.2020
Diploma in Business Management Level6 - Business Administration And Management
Aspire International Ltd
Diploma in Business Management - Business Administration And Management
Aspire International Ltd