Open To Work
Vishwas DESHPANDE
Auckland,New Zealand
Summary
Dynamic Client Relations Lead with a proven track record at Cooper & Co, excelling in relationship management and project execution. Expert in crisis management, enhance stakeholder engagement and deliver seamless communication infrastructure solutions, driving significant improvements in firm reputation and client satisfaction. Recognized for fostering trust and achieving operational excellence.
Overview
22
22
years of professional experience
Work History
Client Relations Lead
Cooper & Co
07.2022 - Current
- Cultivated long-term relationships with frequent visitors and internal partners, resulting in smoother business interactions and increased stakeholder trust.
- The advanced relationship management skills to screen and facilitate high-value stakeholder meetings.
- This resulted in a seamless professional experience and a significantly enhanced firm reputation.
- Created premium corporate environment for visiting executives, enhancing overall experience and firm reputation.
Co-Founder & Transformation Facilitator
Relaunch T/A Continuum Limited
01.2009 - 06.2022
- Enhanced organisational resilience for clients by facilitating design-thinking workshops and burnout prevention strategies, leveraging personal crisis management experience to align high-performing teams.
- Maintained business continuity and growth by leading entrepreneurial ventures in ICT Managed Services and Business Coaching while providing dedicated care for an ailing family member.
- Arrived at a high-level balance of "deeper sacrifice" and professional delivery, by managing ICT infrastructure projects, Managed Services and growing a son into adulthood.
- This further resulted in an unmatched level of resilience, time-management excellence, and emotional intelligence.
- Identified issues requiring attention during project reviews.
Sales and Business Development Manager
Talking Solutions / Code Blue | Comtel
03.2004 - 09.2007
- Supported transition of acquired business units, contributing to 20%+ annual revenue growth and 95% client retention rate through execution of strategic account plans for enterprise portfolios exceeding NZ$5M.
- A key team person to contribute 20%+ annual revenue growth and a 95% client retention rate by executing strategic account plans for enterprise portfolios exceeding NZ$5M.
- Led seamless full-scale call centre deployment for National Institute of Studies (NIS) by delivering comprehensive turnkey solution—from foundational cabling to final execution—resulting in significant time savings and simplified "one supplier" and "one contact point" model.
- Configured and commissioned Cisco solution in three countries for IDC research during early stage of VoIP, enabling effective communication infrastructure.
- This resulted in cost savings in Telco’s lines using the smart routing mechanism.
Key Account Manager
Al Futtaim Telecom & Areej Business Systems
- Delivered unified telecommunications infrastructure for Oman International Bank and Emirates Bank, achieving operational standardisation across branches and enabling successful call centre upsell.
- A prestigious and sensitive project of Emirates Airlines and 60 of its locations.
- Acted as the sole point of contact between international suppliers and destination offices for Emirates Airlines, facilitating smooth cross-border transactions.
- A successful deployment of a high prestige 1,000+ extensions for the Grand Hyatt.
- Coordinated with five subcontracting firms to ensure timely project execution.
- Ensured business continuity for remote crude oil extraction sites by implementing custom GSM-based system converting mobile lines into telco and extensions using phone switching.
- This resulted in essential communication infrastructure where physical landlines were impossible.
Education
Bachelor of Electronics Engineering - Telecommunications
Kensington University
DETE -
Board of Technical Education
Mumbai, IndiaSkills
- Project management
- Stakeholder engagement
- Customer relationship management
- Relationship management
- Conflict resolution
- Risk assessment
- Interpersonal communication
Core Competencies
- Executive Values, Driven by a core philosophy of uncompromising honesty and dedication, I pride myself on being a high-engagement leader who can relate to and influence stakeholders at every level, from technical site staff to C-suite executives. My approach is built on genuine human connection and a versatility to engage with anyone and everyone, fostering trust-based partnerships that survive complex market shifts. This interpersonal strength is well complimented by technology passion; I am a rapid adopter of new applications and digital frameworks, ensuring that I can pivot quickly to master any firm-specific tool or client-facing platform to drive operational excellence.
- Sales Leadership, Focused on pipeline and funnel development. Revenue forecasting, a hunter's mindset, astute networking and other prospecting techniques.
- Account Strategy, Dedicated account planning, Emirates Airlines is an ideal example. stakeholder influence, and risk mitigation.
- Complex Project Governance, Meticulous needs analysis and turnkey solution delivery, vendor orchestration, and cross-functional leadership.
- Relationship Management, High-value customer retention, C-level involvement, and trusted advisor status. A strong proponent of the 80-20 concept.
- Thought Leadership & Continuous Learning, Public Speaking & Group Facilitation: Achieved high levels of stakeholder engagement by delivering product presales presentations, workshop facilitation on resilience and self-help topics. This resulted in a reputation as a confident, persuasive communicator capable of leading board-level transformation agendas.
Other
- Member Public Speaker’s Association NZ
- Mentor at Graeme Dingle Foundation (WIP)
- Premier grade cricket umpire for Counties Manukau Cricket Association
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $200000/yrTimeline
Client Relations Lead
Cooper & Co
07.2022 - Current
Co-Founder & Transformation Facilitator
Relaunch T/A Continuum Limited
01.2009 - 06.2022
Sales and Business Development Manager
Talking Solutions / Code Blue | Comtel
03.2004 - 09.2007
Key Account Manager
Al Futtaim Telecom & Areej Business Systems
Bachelor of Electronics Engineering - Telecommunications
Kensington University
DETE -
Board of Technical Education