VITALINA UTROBINA
Central Auckland
Summary
Results-oriented Assistant Restaurant Manager skilled at inventory management, training and team leadership. Reliable, dedicated and industrious team player ready to apply several years of experience to challenging new role with room for growth and advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Reservations Agent
Savor Group
09.2024 - Current
- Managed the website updates across multiple venues
- Configured and managed the reservation system backend, including access rules, venue shifts and settings, to ensure seamless operational flow and an optimal guest experience
- Managed supply orders and ensured all equipment was up-to-date, well-maintained, and in optimal working condition
- Coordinated with various departments to fulfill guest requests efficiently.
- Worked long shifts and extended hours to ensure tasks were completed to a high standard and on time
- Proficient in Microsoft Office, used regularly for planning, communication, and reporting
- Handled event enquiries across all venues via phone and email, ensuring prompt and professional responses
- Multitasked daily across a wide range of responsibilities including managing gift vouchers, event coordination, cold & hot calls, and reservation enquiries
Assistant Venue Manager
Savor Group Limited
02.2024 - Current
- Investigated customer complaints
- Ensured adherence to health and safety regulations .
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Monitored performance of staff members, offering advice where appropriate.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Created positive work environment for employees and delivered exceptional customer service.
- Collaborated with internal teams such as sales, marketing, product development. on projects relating to direct marketing initiatives.
- Directed marketing initiatives.
- Created comprehensive presentations for marketing purposes.
Assistant Restaurant Manager
Azadea Group
01.2022
- Assisted Manager in smooth running of all restaurant departments
- Controlled daily expenses within assigned budget
- Managed staff training and appraisal programs
- Ensured that all employees were working in compliance with legal, safety, hygiene and environmental standards
- Maintained restaurant equipment and other physical items in good condition
- Ensured that restaurant was properly staffed and managed to enable high dining standards.
Floor Supervisor
Nox Culinary
01.2019 - 01.2022
- Managing restaurant staff's work schedules
- Conducting regular inspections of the restaurant to determine whether proper standards of hygiene and sanitation are maintained
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant's cash flow and settling outstanding bills
- Resolving customer complaints in a professional manner.
Head Waitress
Nobu Moscow
01.2014 - 01.2018
- Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization
- Supervise the mise-en-place of the assigned station to ensure a smooth service during operation
- Inspect table layouts in the station ensuring that they meet the standards set.
Education
Risk management degree -
Orenburg State University
01.2018
Skills
- Customer Service
- Problem Solving
- Multitasking
- Communication
- Online marketing and advertising
- MS Office
- Risk Management
Certification
- LCQ (License Controller Qualifications) issued on 24th of March 2025
- Manager's Certificate issued on19th of June 2025
Timeline
Reservations Agent
Savor Group
09.2024 - Current
Assistant Venue Manager
Savor Group Limited
02.2024 - Current
Assistant Restaurant Manager
Azadea Group
01.2022
Floor Supervisor
Nox Culinary
01.2019 - 01.2022
Head Waitress
Nobu Moscow
01.2014 - 01.2018
Risk management degree -
Orenburg State University
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