Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vitor Cardoso

Leytonstone,United Kingdom

Summary

General Manager Professional and talented General Manager, experience in business administration, sales, and marketing. Result-oriented and able to combine strong management skills in providing excellent service. Possesses strong problem-solving skills for solving both internal and external issues for the benefit s of all parties. Human resource management background and familiar with managing employees. Looking to join a commercial company to use skills in contributing to its success and performance in the commercial market. General Manager with proven business acumen. Offering strengths in employee motivation, issue resolution and stakeholder management. Entrepreneurial leader with demonstrated ability to build productive relationships across multiple levels of organisation. Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognised for performance excellence in operations and customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successfully motivated, trained and developed team members to drive profitability in highly competitive environment. Customer-oriented General Manager with [7] years of managerial experience. Focused on increasing outputs, minimising costs and maximising overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner. Talented executive leader driven to optimise methods and mindsets to exceed objectives. History setting ambitious goals for operations. Knowledgeable about regulations and industry best practices. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Customer-focused manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales. Confident [Job Title] successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with a few years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

General Manager

We are Bar Group
02.2022 - 04.2023
  • Sourced and developed sales leads to increase client base.
  • Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
  • Promoted business profitability by tracking performance indicators and driving corrective action.
  • Drove sales and maintained cost controls.
  • Served as mentor to junior team members.
  • Boosted profit opportunities, cost, contract performance and risk for corrective action.
  • Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
  • Drove sales by managing several multi-units within facility.
  • Collaborated with support personnel to solve diverse issues impacting different areas of operations.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

General Manager

Vapiano.UK
11.2020 - 12.2022
  • Preparing and presenting sales report to management team regularly
  • Managed sales force and achieved monthly sales targets as set by bank's management team
  • Collaborated with marketing team to develop and roll out sales and marketing strategies
  • Responsible for hiring and training sales representatives, and dismissing those who consistently failed at meeting company's target
  • Generated and provided sales report to t management team regularly and explained sales trends and any shortfall
  • Dedicated to delivering positive customer experiences to promote loyalty and repeat business
  • Orchestrates optimal resource utilization to handle expected operational needs.
  • Strategic Manager with experience leading and overseeing business activities
  • Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change
  • Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and attainment of objectives
  • Participated in planning process to achieve corporate objectives
  • Collaborated with department heads to establish goals and work plans
  • Enforced safety and health policies and implemented procedures to correct hazardous conditions
  • Introduced new methods, practices and systems to reduce turnaround time
  • Managed budget implementations, employee evaluations and contract details
  • Reviewed performance results to target and take corrective measures with authorization and escalation
  • Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity
  • Prepared annual budgets with controls to prevent overages
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly customer base through proactive management of team customer service strategies
  • Strengthened operational e to remain cost while maintaining quality service
  • Increased employee performance and job satisfaction to strengthen retention and engagement
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Recognized for contributions to company success to foster engagement and increase productivity
  • Team spirit
  • Provide perfect service experience for every customer
  • O exceptional customer service to di and promote company brand
  • Handled and prepared food in accordance with sanitary regulations
  • Developed strong multi-tasking, and interpersonal skills
  • Became working under pressure, meeting guidelines, and serving beverages
  • Records all hours worked accurately in company timekeeping system
  • Follows Safeguards rules and regulations
  • Demonstrates Company's Core Values
  • Complies with Company policies and procedures
  • Experienced and controlling safe and delivery of work
  • Excellent in communication skills, both in person and in writing
  • Have knowledge of relevant standards, procedures and instructions
  • Clear and inspirational leader with strong sense of direction
  • Multitasking
  • Flexible
  • Professionalism
  • Stress Management
  • Greeting customers and provide them w
  • Answer all client questions and incoming calls
  • Accepting all letters and packages, and distributes them into appropriate departments
  • I feel very proud to say that I have grown from working as team member to assistant manager from start of my career till now, which had an immensely positive impact on my self.
  • It is my hard work and dedication towards my responsibilities that lead me to the promotions
  • Daily sales of £28/34£ Daily
  • Managing a team of 75 team members, I'm a very good team player, well organized, and resourceful person, as I will always be and quick solutions at any instance , highly skilled in managing operational duties of business and propelling the teams towards success.
  • Promoted business profitability by tracking performance indicators and driving corrective action.
  • Established customer-centric focus to build customer loyalty and retention.
  • Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
  • Drove sales and maintained cost controls.
  • Served as mentor to junior team members.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Achieved productivity improvements while enhancing quality control operations to reduce overhead..
  • Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Assistant General Manager

Vapiano UK
04.2019 - 03.2021
  • Experienced in planning, directing and managing company work activities, functions and operations
  • Documented history of facility management and operations to ful l organization contractual obligations, quality standards and performance objectives
  • Providing expert direction and guidance to subordinates and formulates work plans
  • Customer-oriented General
  • Manager experience focused on increasing revenues and expanding margin
  • Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments
  • Meticulous leader and strategic planner with comprehensive managerial acumen,
  • Ering vision and motivational acumen
  • Serviced-focused General Manager
  • Maximised team potential through targeted training and development, reducing staff turnover and improving service provisions.
  • Recruited and trained high-performing staff to deliver outstanding customer care in line with experience targets.
  • Closely monitored stock levels to ensure orders and deliveries met operational needs whilst minimising possible waste.
  • Maintained exemplary quality standards across service and safety for faultless customer feedback.
  • Ensured staff followed regulations and policies by closely monitoring operations, providing extra training and assistance to underachievers.
  • Conducted colleague meetings [Timeframe] to provide feedback on successes and training required.
  • Maintained strong and long-lasting relationships with employees by providing friendly and positive work environments.
  • Managed employee issues, queries and complaints in a timely fashion, providing efficient solutions to maintain peace in the workplace.
  • Maximised business trading potential through ongoing front-of-house development and diligent budgetary governance.
  • Engaged staff in monthly performance goals, motivating and incentivising effectively to achieve them.
  • Handled business opening and closing procedures with meticulous attention to establishment safety.
  • Improved back-of-house administration to enhance ability to monitor performance and increase operational efficiency.
  • Set company sales targets and other goals based on previous performance and forecasts.
  • Developed [Timeframe] plans for employees to communicate work priorities, tasks to complete and targets to achieve.
  • Inspired, coached and motivated large teams to consistently deliver against the highest service standards.
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Managed team schedule with eye for coverage needs and individual strengths.

Assistant Manager

Pret a Manger
03.2012 - 12.2018
  • Certi cates & Courses
  • First AID
  • Consistently met my short and long-term targets.
  • Consistently met my short and long-term targets.
  • Handled customer complaints with empathy and composure.
  • Proactively participated in meetings and helped create new practices.
  • Processed a range of documentation and entered information into databases.
  • Trained, coached, and supervised new sta members.
  • Accurately handled large amounts of money on the cash register.
  • Pitched ideas on how to improve performance and e ciency.
  • Helped management to identify work ow issues and nd solutions.
  • Supervised and delegated tasks to a team of 25people.
  • Implemented staffing strategies to secure qualified personnel to meet business demands.
  • Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organisational objectives.
  • Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce.
  • Drove sales and controlled costs to support revenue and profitability targets.
  • Fostered strong rapport with prospective clients and stakeholders to aid negotiations.
  • Supervised and delegated tasks to employees to meet key productivity targets.
  • Optimised employee schedules by balancing company priorities with staff leave requests and shift preferences.
  • Maintained positive, professional working environment to optimise staff and customer satisfaction.
  • Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
  • Cut labour and product costs by creatively addressing inefficiencies.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Helped senior management plan and carry out daily operations and meet key objectives.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
  • Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
  • Developed long-term training strategies for new and existing employees across multiple departments.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

MBA - Business Administration And Management

London School of Commerce
London
09.2024

High School Diploma -

Anselmo Andrade
Lisbon
01.1997

Skills

  • Excellent communication skills
  • Accountable
  • Honest
  • Committed

Languages

Portuguese
Professional Working
English
Professional Working

Timeline

General Manager

We are Bar Group
02.2022 - 04.2023

General Manager

Vapiano.UK
11.2020 - 12.2022

Assistant General Manager

Vapiano UK
04.2019 - 03.2021

Assistant Manager

Pret a Manger
03.2012 - 12.2018

MBA - Business Administration And Management

London School of Commerce

High School Diploma -

Anselmo Andrade
Vitor Cardoso