Vivek Mutneja
Greenhithe,Auckland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. .
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Z Energy Fuel Station
Greenhite, Auckland
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Ward Attendant
Capitol Hospital
Jalandhar, Punjab
12.2016 - 01.2021
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Ward Attendant
Kaushal Nursing Home, Kapurthala
Kapurthala, Punjab
08.2014 - 11.2016
- Facilitated personal hygiene management, feeding and ambulation.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Private Caregiver
Volunteer Work
Jalandhar, Punjab
01.2012 - 07.2014
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Bachelor of Arts -
Guru Nanak Dev University
Amritsar, India03-2008
Skills
- Good in learning new concepts
- Confident and committed
- Good communication skills
- Daily living assistance
- Budgeting and financial management
- Skill Development
- Documentation abilities
- Personal care assistance
- Cleaning and sanitizing
- Clean Driving Record
- Recreational Activities
- Compassionate Caregiving
- Medication Administration
- Observational skills
- Patient Care
- Client documentation
Accomplishments
- Won Royal Enfield Bike Worth Rs 1.25lac for good sales man Performance in the year 2012.
- Received a Certificate for selling Maximum Windows Series Handset from Nokia Asia Head Mr, Ortho in the year 2014
Professional Overview
Professional with and over 14 years of experience in Marketing and sales. Hands on experience of various marketing activities, stock checking of product and visibility of product in the various outlets. Significant experience in business development, planning and executing business strategies. Handling marketing functions entailing new market channels and building strong relationship with sales managers, various outlets. Adopt at handling day to day Marketing activities in co-ordination with internal and external departments for smooth business operations.
Personal Qualifications
Bachelors of Arts from Guru Nanak Dev University, Amritsar in 2008
Key Deliverables
- Preparing monthly marketing calendar and conducting marketing activities for sales lead generation.
- Driving sales revenue, channel expansion, launching market communication plan in the market.
- Planning to increase the business by communicate with new and existing outlets.
- Developing monthly sales plans and strategies to achieve and exceeds set targets.
- Experience in handling public relation with trade partners for increasing visibility share at retail outlets.
- Brought new processes to firm for its growth using various marketing strategies and communication skills in order to brand the firm in the market and attract new outlets.
- Branded and executed market branding plans at all marketing levels in competition with other market players.
- Developed, directed and measured the execution of strategic long term marketing plan in order to meet and exceed sale and revenue commitments.
Personal Information
- Date of Birth: 10/17/86
- Marital Status: Married
Languages
- English
- Hindi
- Punjabi
Extracurricular Activities
Various working activities regarding Animal wellness from NGO- 'Sarbat Di Sewa Welfare Society.
Timeline
Customer Service Representative
Z Energy Fuel Station
08.2023 - Current
Ward Attendant
Capitol Hospital
12.2016 - 01.2021
Ward Attendant
Kaushal Nursing Home, Kapurthala
08.2014 - 11.2016
Private Caregiver
Volunteer Work
01.2012 - 07.2014
Bachelor of Arts -
Guru Nanak Dev University
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