Vivek Nair
Summary
Business Development professional with expertise in international lounge tenders, regulatory compliance, market research, and global brand positioning. Skilled at driving revenue growth, managing stakeholder relationships, and delivering strategic initiatives in the hospitality and aviation sector.
Overview
5
5
years of professional experience
Work History
Manager
Travel Food Service Limited
09.2023 - Current
- Lead International Lounge Tender projects , coordinating with airport authorities for successful bid submissions.
- Partner with TFS leadership to strengthen global recognition through award platforms .
- Conduct market research and feasibility analysis for new ventures and verticals with the International Division.
- Ensure compliance across contracts while managing stakeholder relationships and driving revenue opportunities.
Graduate Trainee
Mumbai Airport Lounge Services
09.2021 - 09.2023
- Rotated across Operations and Production, gaining 360° exposure to business functions.
- Led a 15–20 member team as Team Leader, improving collaboration and on ground operational outcomes.
- Supported strategic projects that enhanced efficiency and guest satisfaction.
Customer Care Associate
CSS Corp Private
03.2021 - 09.2021
- Managed customer queries on insurance products, claims, and payments.
- Collaborated with internal teams to improve claims resolution turnaround time.
- Consistently exceeded customer satisfaction benchmarks.
Education
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Bangalore03-2021
Bachelor's Degree - Hotel Management
Indira Gandhi National Open University
India03-2021
Skills
- Bid & Tender Management (International Lounge Projects)
- Contract Compliance & Regulatory Liaison
- Market Research & Competitive Analysis
- Project & Pipeline Management
- Stakeholder Engagement (International Airport Authorities)
- Strategic Brand Development (Global Award Platforms)
- Leadership & Team Collaboration
- Communication & Negotiation
- Strategic Thinking & Decision-Making
- Client Relationship Building
- Problem Solving & Adaptability
- Cross-Functional Coordination
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Manager
Travel Food Service Limited
09.2023 - Current
Graduate Trainee
Mumbai Airport Lounge Services
09.2021 - 09.2023
Customer Care Associate
CSS Corp Private
03.2021 - 09.2021
Bachelor of Science - Hospitality And Hotel Administration
Institute of Hotel Management
Bachelor's Degree - Hotel Management
Indira Gandhi National Open University