Vivek Tollawala
2/67 Royal View Road, Te Atatū South, Auckland 0610,AUK
Summary
Customer Service Representative with a 100% customer satisfaction score, adept at resolving complaints and enhancing customer experiences. Experienced in collaborating with teams to improve processes and operational efficiency. Combines strong analytical and data visualization skills using tools like Excel and Power BI to drive informed service enhancements.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Representative
Dominos
Auckland, New Zealand
03.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner, achieving a customer satisfaction score of 100%.
- Managed customer interactions per shift, consistently meeting or exceeding performance targets.
- Assisted customers with menu selections and order placements.
- Managed cash register operations and processed customer transactions.
- Handled customer inquiries and resolved complaints effectively.
Senior Executive
GodfatherR Solutions
Surat, India
09.2019 - 02.2021
- Collaborated with team members to meet project objectives and deadlines, ensuring timely project completion.
- Partnered with cross-functional teams to align on goals, enhancing overall process efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Masters of Applied Technology - Cybersecurity and Networking
Unitec Institute Of Technology
Auckland, New Zealand07-2026
Bachelor of Computer Application (BCA) - Computer And Information Sciences And Support Services
Veer Narmad South Gujarat University
Surat, India04-2024
Skills
- Data analysis
- Programming languages
- Database management
- SQL
- Microsoft Excel
- Power BI / Tableau
- Visual data representation
- Google Analytics,
- Data visualization
- Team leadership
- Time management
- Communication skills
- Cybersecurity fundamentals
- Data analysis
- Microsoft Excel
- Customer relationship management
- Multi-task management
Certification
- Data Analytics Job Simulation on Forage - Deloitte Australia - Sep 2025
- Introduction To Data Analytics - Simplilearn-Skillup - Aug 2025
- Data Visualization: Empowering Business with Effective Insights Job Simulation on Forage - Tata Consultancy Services - Oct 2025
Timeline
Customer Service Representative
Dominos
03.2025 - Current
Senior Executive
GodfatherR Solutions
09.2019 - 02.2021
Masters of Applied Technology - Cybersecurity and Networking
Unitec Institute Of Technology
Bachelor of Computer Application (BCA) - Computer And Information Sciences And Support Services
Veer Narmad South Gujarat University