Vivian Tran
Auckland,AUK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
4
4
years of professional experience
Work History
CSR assistant
Westpac
01.2017
- Cash handling, Administrative
2IC Manager
Plunket
02.2023 - 01.2024
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Interviewed, recruited and trained new onboarding candidates.
- Prepared annual data to determine metrics for operational performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Administrator
Plunket
11.2019 - 02.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
Education
NCEA LVL 1,2 and 3 -
Waitakere college
Certificate IV - Beauty Therapy
Elite School of Beauty And Spa
11.2024
Certificate - First Aid
Life Care
Auckland03.2024
Skills
- Customer Service
- Team Building and Leadership
- Personable and Approachable
- Staff Training
- Problem Resolution
- Skincare product knowledge
- Client consultation abilities
- Appointment Scheduling
References
- Anita Quensell - Clinical leader - Anita.quensell@plunket.org.nz -
- Christine Pillay - Team Coordinator - Christine.pillay@plunket.org.nz
Timeline
2IC Manager
Plunket
02.2023 - 01.2024
Administrator
Plunket
11.2019 - 02.2023
CSR assistant
Westpac
01.2017
NCEA LVL 1,2 and 3 -
Waitakere college
Certificate IV - Beauty Therapy
Elite School of Beauty And Spa
Certificate - First Aid
Life Care
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