Vivian Weist
Hobsonville,Auckland
Summary
I am a resilient business unit leader with 25 years of experience in high-pressured, fast-paced and ever-changing environments. After having worked in Europe over the past three years, I have recently returned home to New Zealand and am now looking to find a new challenge; a company where my contributions will have a meaningful impact to ongoing growth and collective success.
Overview
20
20
years of professional experience
Work History
Director of Sales & Customer Success, Europe
Crown Worldwide Group
03.2020 - 03.2023
- Regional Business Unit Leader for the group's Relocations brand; accountable for profitability and customer success from lead acquisition through to service delivery
- I significantly improved the overall effectiveness and profitability by optimizing the structure and processes of the Sales, Pricing & Service Delivery teams
- I actively promoted innovation and drive for efficiency; encouraged the development and implementation of various digital automation tools to support internal workflows
- Leading with empathy, always being approachable and transparent as well as fostering a safe environment where everyone has a voice, I successfully guided my team through challenging times and many changes; my leadership team and I managed to increase employee engagement year on year up to 86%
- We grew revenues by 25% despite the challenges of the Covid-19 pandemic
National Sales Centre Manager
Crown Worldwide Group
07.2017 - 02.2020
- Lead the New Zealand National Sales Centre; a team managing all phone and web enquiries on behalf of eight branches throughout Aotearoa
- Optimized processes and efficiencies of this fast-paced call centre dealing with up to 1400 enquiries per week
Key Account Manager - Team Lead
Crown Worldwide Group
01.2015 - 06.2017
- Built and nurtured strong relationships with Top 10 high-value accounts; providing support with the management of their international assignment programs
Senior Event Manager
SkyCity Auckland Convention Centre
12.2007 - 12.2014
- Sales and operational management of high-end events for up to 2500 attendees
Assistant Event Service Manager
Intercontinental Hotels Group
07.2006 - 08.2007
Restaurants & Banquets Supervisor
The Ritz-Carlton Hotel Company
12.2002 - 06.2006
Education
Diploma in Business Management - Hotel & Events Management
ILS Correspondence School
Hamburg, GermanySkills
- Building engaged and thriving teams
- Strategic and critical thinking
- Innovative mindset, I enjoy thinking outside the box
- Willing to challenge the status quo
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Sales & Customer Success, Europe
Crown Worldwide Group
03.2020 - 03.2023
National Sales Centre Manager
Crown Worldwide Group
07.2017 - 02.2020
Key Account Manager - Team Lead
Crown Worldwide Group
01.2015 - 06.2017
Senior Event Manager
SkyCity Auckland Convention Centre
12.2007 - 12.2014
Assistant Event Service Manager
Intercontinental Hotels Group
07.2006 - 08.2007
Restaurants & Banquets Supervisor
The Ritz-Carlton Hotel Company
12.2002 - 06.2006
Diploma in Business Management - Hotel & Events Management
ILS Correspondence School
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