Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vivian Xu

Christchurch,CAN

Summary

Proactive Front Desk Clerk, Retail Shop Assistant, and Receptionist with extensive experience in customer service and hospitality. Enhanced customer satisfaction by efficiently managing operations and maintaining accurate records. Skilled in reservation management, cash handling, and Microsoft Office, bringing strong attention to detail and a commitment to advancing in new opportunities.

Overview

14
14
years of professional experience

Work History

Motel Front Desk Clerk

Quality Suit Amore
10.2012 - 06.2014
  • Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
  • Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
  • Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
  • Provided support for other departments within the motel as needed, including laundry services and maintenance duties when necessary.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Retail Shop Assistant

East Taieir Dairy , Lotto and Takeaway Shop
03.2007 - 03.2012
  • Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Greeted customers entering store and offered assistance with requirements.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.

Receptionist

The Peninsula Hotel
09.2000 - 09.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Diploma - Marketing

Christchurch Polytechnic Institute of Techology
Christchurch, NZ
12.2005

Skills

  • Patience and Tolerance
  • Reservation Management
  • Basic accounting
  • Customer Service
  • Hospitality services
  • Credit and cash payments
  • Cash Handling
  • Housekeeping

Timeline

Motel Front Desk Clerk

Quality Suit Amore
10.2012 - 06.2014

Retail Shop Assistant

East Taieir Dairy , Lotto and Takeaway Shop
03.2007 - 03.2012

Receptionist

The Peninsula Hotel
09.2000 - 09.2005

Diploma - Marketing

Christchurch Polytechnic Institute of Techology

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Vivian Xu