VIVIAN D. CUBACUB
Flatbush,Auckland New
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
PRODUCTION STAFF
SCALZO FOOD INDUSTRIES
07.2023 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
Cleaner
ORMISTON HOSPITAL
06.2023 - 07.2023
- Correct use and care materials and chemicals
- Correct use and care equipment
- Ensure that all division and sites are fully comply with the health and safety regulation.
Customer Service Representative
Balsam Brands/Upwork
10.2021 - 12.2022
- Deliver excellent and delightful, through email and live chat support across different brands by meeting various Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Effectively handle live chats, cases and case tasks while representing the brand and its Values
- Communicate with various colleagues and supervisor to ensure customer issues are resolved appropriately
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Restaurant Manager 1
JOLLIBEE FOODS CORPORATION
07.2013 - 10.2017
- Product Quality Manager responsible for ensuring that food products are best of quality at all time
- Responsible for the training of the crew members and employee and oversee the production process
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Making Schedule and man hour management of the whole team
- In-charge in ordering materials, procurement management of the restaurant
- Appraise staff performance and recommendation
Junior Assistant Manager
KFC PHILIPPINES
01.2008 - 07.2011
- Handling shift, in charge in day to day and over all operation of the store includes also supervising all employee at the facility, Budgeting, Projection, Profit and Loss Management
- Do basic operation like crew work if necessary
- Labor Manager, in charge in labor management and daily schedule of the employee
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Business Development Manager
FILTERTECH
06.2005 - 01.2008
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Education
Bachelor of Science - Customs Administration, Tariff and Custom Law
Philippine Maritime Institute
Manila, Philippines04.2000
Skills
- Diagnosing Malfunctions
- Shipment Procedures
- CNC Equipment
- Brand Representation
- Google Docs
- Handheld Computer Device Software
- Monitoring
- Customer Relations
- Account Management
- Shipping and Receiving Understanding
- Microsoft Windows
- Documentation
Accomplishments
- Business Development Manager
- July 2005 to September 2007
- Duties and Responsibilities:
- Meet Sales quota
- Manage ordering, importing, shipment of goods
- Proven ability to successfully analyze an organization’s critical business requirements, identify efficiencies and potential opportunities, and develop innovative and cost -effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings
- Directed marketing strategies, developed an on- going business plan, developed new accounts and secured a sales and strategic pricing
- Established critical partnership with high level industry leaders such as Asia Brewery, San Miguel Corporation, Yutuka Mfg., Kedica Philippines, Amkor Technology, Interphil Laboratories, International Pharmaceutical, Taisho Hizon Lab, Samsung and Glaxo Smith Kline.
Timeline
PRODUCTION STAFF
SCALZO FOOD INDUSTRIES
07.2023 - 08.2023
Cleaner
ORMISTON HOSPITAL
06.2023 - 07.2023
Customer Service Representative
Balsam Brands/Upwork
10.2021 - 12.2022
Assistant Restaurant Manager 1
JOLLIBEE FOODS CORPORATION
07.2013 - 10.2017
Junior Assistant Manager
KFC PHILIPPINES
01.2008 - 07.2011
Business Development Manager
FILTERTECH
06.2005 - 01.2008
Bachelor of Science - Customs Administration, Tariff and Custom Law
Philippine Maritime Institute
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