Vivien Falk
Levin,MWT
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and childcare, notably with Indoor Playgrounds International. Excelled in event planning and customer service management, enhancing guest satisfaction and increasing repeat business. Skilled in multitasking and problem-solving, consistently delivering high-quality service. Demonstrated ability to improve operational efficiency and foster positive relationships with guests and team members alike.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Indoor Playgrounds International
02.2023 - 09.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Participated in community events to promote establishment, broadening customer base.
- Enhanced safety protocols, ensuring secure environment for both guests and staff.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Resolved guest complaints with empathy and swift action, preventing negative online reviews.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Improved guest satisfaction by providing prompt and courteous service.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Implemented marketing and promotional initiatives to increase occupancy.
FOH Team Member
MOYO
05.2022 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
Childcare Assistant
Kindergarten
11.2019 - 05.2021
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Monitored children's progress and identified areas of improvement.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Improved behavior management techniques by implementing positive reinforcement strategies and clear expectations.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
- Promoted emotional well-being through empathetic communication and consistent support during challenging moments.
- Taught children to organize toys, wash hands, and share by leading by example.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Promoted learning and social development through structured and unstructured playtime.
- Kept children between ages of 1 1/2 and 4 safe and secure with vigilant oversight.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Logged information regarding naps, feedings, and any medications administered.
- Created and implemented activities to promote language development.
Education
College Degree -
Justus Von Liebig School
Göppingen, Germany07.2024
Skills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- First Aid Training
- Guest Relations
- Housekeeping
- Reservation Management
- Event Planning
- Health Code Compliance
- Item recommendation
- Prep work
- Safe alcohol service
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
- Hospitality services
- Problem-solving skills
- Excellent Communication
- Cash Handling
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Conflict Resolution
- Decision-Making
- Team building
- Payment Processing
- Task Prioritization
- Customer Service Management
- Payment Collection
- Phone and Email Etiquette
- Active Listening
- Guest Reception
- Reservations
- Conflict Management
- Transaction Processing
- Front Desk Management
- Event Coordination
- Guest Registration
- Two-Way Radio Operation
- Supply and Materials Oversight
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Flexibility
- Analytical Thinking
- Effective Planning
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Hospitality Worker
Indoor Playgrounds International
02.2023 - 09.2024
FOH Team Member
MOYO
05.2022 - 12.2022
Childcare Assistant
Kindergarten
11.2019 - 05.2021
College Degree -
Justus Von Liebig School
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