Vivien Josaia

• North Island Sales Manager developing and maintaining a partnership with fourteen retailers throughout the North Island region
• Built long-lasting client relationships through excellent customer service and consistent followups.
• An ability to understand and analyse sales performance reports
• Achieved Quarterly targets including bonus incentive
• Great customer service attitude with excellent negotiation skills
• Strong communication and team management skills
• Organising VIP Customer events and personal styling
• Merchandising our flagship store and other retail stockists
• Assisting with the warehouse production and online sales.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

• Home Staging projects from start to finish, staging all types of residential properties throughout the general and wider Auckland area
• Achieving a high standard of presentation throughout all properties in order to help obtain the maximum value in the market
• Offering expert advice on home staging while performing at home consultations with both vendors and real estate agents
• Building relationships with clients and real estate agents to ensure the successful sale of each property staged
• Organising and performing presentations with various real estate agencies
• Introducing and informing agents of the services that DMI Homestagers offers while marketing and selling the brand of DMI.

• Owner of a small high-end designer clothing boutique in Brisbane, Australia
• Selling new designer labels, Zambesi, NOM.D, Cybele, Kate Sylvester, Deadly Ponies.

Experienced in managing the Auckland Zambesi stores

• Conducting interviews, and employing new staff
• Training, developing and leading the sales team to achieve set sales targets
• Helping to establish new clients while maintaining and ensuring the loyal customer base remains looked after
• Head merchandiser for all retail stores, utilizing my set skills to create an inviting and unique visual experience in each Zambesi store
• Planning promotions and marketing for instore events
• Organising fashion shows and setting up private VIP viewings
• Forecasting and buying, placing orders for the stock required while working with set budgets given.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.