Vivienne Silivelia Low
Auckland
Summary
Dynamic retail professional with experience at JD Sports, excelling in customer relationship management and visual merchandising. Proven ability to drive sales through effective upselling techniques and maintain inventory accuracy. Recognized for reliability and strong communication skills, consistently enhancing customer satisfaction in fast-paced environments.
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Worker
JD Sports
Manukau
05.2024 - Current
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Operated point-of-sale systems for customer transactions.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Drove sales using upselling and cross-selling strategies.
Pickup and Delivery Driver
Compass Group NZ
Mt Eden
06.2022 - 04.2024
- Prepared and assembled food items according to safety and quality standards.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Assisted chefs in cooking and plating meals during busy service hours.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Acquired new skills to support team and further accommodate customer needs.
Picking Packer
DHL
Mangere
06.2023 - 12.2023
- Operated warehouse equipment to efficiently pick and pack items for shipment.
- Sorted and organized products in the warehouse for optimal retrieval and storage.
- Maintained accurate inventory records using warehouse management systems.
- Inspected items for quality before packing to ensure customer satisfaction.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Received and processed incoming stock items according to established procedures.
- Weighed and measured products to ensure compliance with shipping regulations.
- Assisted in unloading containers from trucks when necessary.
- Read orders to verify attributes and quantities of merchandise.
- Stamped price tags on merchandise, referring to official price lists.
Skills
- Point-of-sale operation
- Visual merchandising
- Customer relationship management
- Inventory management
- Sales strategy
- Warehouse organization
- Product selection assistance
- Effective communication
- Time management
- Attention to detail
- Reliability and punctuality
- Cash handling accuracy
- Hospitality and accommodation
- Cross-selling techniques
- Stock replenishment
- Delivery coordination
- Route planning
- Lifting techniques
- Package scanning
- Weather adaptability
- Multitasking and organization
- Physical stamina
Timeline
Retail Worker
JD Sports
05.2024 - Current
Picking Packer
DHL
06.2023 - 12.2023
Pickup and Delivery Driver
Compass Group NZ
06.2022 - 04.2024