Vong Phanthavongsa
PORIRUA,WGN
Summary
Skilled Service Consultant at ANZ with proficiency in customer service and complaint resolution. Demonstrated leadership by coaching new bankers and stepping up as Team Leader. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Adaptable and detail-oriented, ensuring efficient operations and positive customer interactions.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Service Consultant
ANZ
Wellington CBD, Wellington
08.2024 - Current
- Assisted ANZ customers with banking enquiries and transactions through calls and bank mail.
- Engaged customers to identify needs, resolve issues, and provide product information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complaints using calm communication and effective problem-solving skills.
- Collaborated with other departments within the organisation to ensure that requests were handled efficiently.
- Supported the development of new bankers through ambassador sessions, SMEing and coaching.
- Assumed Team Leader responsibilities to support business functions.
Restaurant Manager
Tuk Tuk Thai Kitchen
Porirua, Wellington
02.2016 - 10.2023
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Enforced workplace policies and maintained smooth restaurant operations.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Translator and Interpreter
Volunteer
, Wellington
- Provided interpretation services for medical appointments, social service meetings, and other events.
- Proofread, edited and revised translated documents.
- Assisted in completing INZ Visa applications, MSD, IRD, and Citizenship related requirements.
Education
Mana College
Bachelor of Commerce - International Business And Marketing
Victory University of Wellington
WellingtonSkills
- Customer service oriented
- Complaint handling and resolution
- Problem-solving skills
- Effective communication
- Interpersonal skills
- Team leadership and management
- Attention to detail
- Adaptable
- Reliable and responsible
Languages
English
First Language
Thai
Proficient (C2)
C2
Laotian
Proficient (C2)
C2
Timeline
Service Consultant
ANZ
08.2024 - Current
Restaurant Manager
Tuk Tuk Thai Kitchen
02.2016 - 10.2023
Translator and Interpreter
Volunteer
Mana College
Bachelor of Commerce - International Business And Marketing
Victory University of Wellington