Vonnie Foley
Auckland,New Zealand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Property Asset Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Office Manager
Wayne Foley Builders Limited
01.2018 - Current
- The role consists, day to day running of the business, project management, post renovation/building cleaning, liaising with sub-contractors, customers, council and suppliers, end of tenancy commercial cleaning, hands on labouring if required, payroll, accounts as well as social media posts
- In addition, my husband (Wayne Foley) and I have just finished building our own home in Paremoremo, North Shore, I loved the entire process from purchasing the land to the finished result
- I was hands on during the entire build, I liaised with the draftsman on our design, sourced materials, was in regular contact with suppliers, contractors, council and worked on the building site
- We are about to sell the property and commence a new project.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Property Manager
Self Employed
01.2014 - Current
- Residential Property Management of my own property: Advertising for and vetting tenants, processing the lease agreement, property inspections before, during and after lease period, arranging contractors if any issues became apparent, paying accounts and maintaining a good relationship with the tenants.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
- Ensured compliance with NZ Healthy Home laws and regulations, staying updated on changes affecting the rental market.
Flight Attendant
Air New Zealand
08.2022 - 12.2023
- Demonstrating and directing emergency and safety procedures
- Serving food, beverages and other amenities to passengers
- Attending to the comfort and special needs of passengers
- Reassuring passengers during flight situations, such as turbulence
- Administering first aid and medical care in case of emergencies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
Trade Sales Support
Placemakers
07.2021 - 07.2022
- The roles consists of taking calls and liaising with customers, suppliers, sales reps and other staff members, arranging deliveries, sourcing and ordering products, processing credits, Health and Safety training, backorder allocations
- The role is varied, high intensity and fast paced, the role is computer and customer based.
- Increased client satisfaction by providing exceptional customer service and addressing their specific needs.
- Proactively sought out opportunities for professional development through workshops and seminars on relevant topics such as negotiation tactics or presentation skills improvement.
- Demonstrated adaptability by quickly learning about new product offerings as they were introduced into the market, allowing seamless integration into sales pitches.
- Managed multiple accounts simultaneously while maintaining excellent attention to detail and responsiveness in communication efforts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Business Owner
Gus & Fannie Design
01.2014 - 01.2019
- Business Owner of retail Fashion and Homeware boutique and website
- The role consisted of day to day running of the business, forming great ongoing relationships with staff, customers and suppliers, sales and marketing, staff rosters and payroll, website maintenance, staff H&S, purchasing stock for sale, shipping orders.
- Established strong customer relationships through excellent communication and attentive service.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Office Manager
Abel Plumbing And Roofing
01.2000 - 01.2014
- I assisted my ex-husband in running his plumbing business Abel Plumbing and Roofing: The role included booking jobs, answering phones, time sheets and pay roll.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Transferred and directed phone calls, guests, and mail to correct staff members.
The Bach Matakana & The Rusty Pelican Matakana
01.2008 - 01.2012
- Part time/casual retail at The Bach Matakana & waitressing at The Rusty Pelican Matakana: one person owned both of the businesses, I assisted on a casual basis when they went away on holiday or required extra staff.
Florist
Pick Me Florist
01.2000 - 01.2004
- Pick Me Florist in Takapuna: Part time, 2 days per week, role included customer service and floral design.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Increased sales revenue with exceptional customer service and upselling techniques.
Merchandiser/Northern Territory Manager
Eveready Batteries
01.1996 - 01.1999
- Eveready Batteries: Merchandiser then got promoted to Northern Territory Manager.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Established strong vendor relationships to maintain and support business.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
Florist
Colleen Murphy Florist and Fiesta Flowers
01.1986 - 01.1992
- Trained and qualified Florist, which compromised of Floral design, retail sales, auction buying and floral deliveries working at Colleen Murphy Florist and Fiesta Flowers.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Developed positive relationships with clients and vendors to boost rapport and trust.
Education
Graduated with school certificate. -
Mahurangi College
01.1986
Languages
English
Citizenship
New Zealand
Drivinglicense
NZ drivers licence.
Additionalinformation
Prior to starting my business I was a full time mother to 3 children, both of my boys have left Westlake Boys High, both are very independent, one has a building apprenticeship the other is a qualified Plumber, sadly my daughter passed away 7 years ago due to complications from Rett Syndrome that she suffered from. Due to bringing up an Intellectually handicapped child this has made me very compassionate, nonjudgmental, caring, patient and unfazed by difficult and sometimes unpleasant situations. I have also assisted my parents in bringing up my young niece & nephew as their parents were unable to. I am married, my husband has 2 children, I am now a stepmother of a 23-year-old young lady who works as a Quantity Surveyor and painting business owner and an 17 year old boy who attends Westlake Boys High School., During the time my children where young I carried on working part time at Abel Plumbing. In addition, I did quite a lot of volunteer work including 2 years of fundraising at Takapuna Rugby club. In my spare time I love to spend as much time as possible with my husband and family, going outdoors either fishing, gardening, reading, going for a bike ride, cruising in our classic car, doing house renovations and spending time at our holiday home in Omaha.
References
- Annie Oxborough, Pick Me Florist, 021363656, hello@annieo.co.nz
- Jan Robertson, PlaceMakers, 0211166955
- Courtney Baldwin, Air NZ, 0272493139, Courtney.baldwin@airnz.co.nz
- Wayne Foley, Wayne Foley Builders Ltd, 0275168581
Timeline
Flight Attendant
Air New Zealand
08.2022 - 12.2023
Trade Sales Support
Placemakers
07.2021 - 07.2022
Office Manager
Wayne Foley Builders Limited
01.2018 - Current
Property Manager
Self Employed
01.2014 - Current
Business Owner
Gus & Fannie Design
01.2014 - 01.2019
The Bach Matakana & The Rusty Pelican Matakana
01.2008 - 01.2012
Office Manager
Abel Plumbing And Roofing
01.2000 - 01.2014
Florist
Pick Me Florist
01.2000 - 01.2004
Merchandiser/Northern Territory Manager
Eveready Batteries
01.1996 - 01.1999
Florist
Colleen Murphy Florist and Fiesta Flowers
01.1986 - 01.1992
Graduated with school certificate. -
Mahurangi College
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