Dynamic Club Manager with a proven track record at Snap Fitness and currently at Jetts Petone NZ. Excelling in membership growth and customer retention. Skilled in event planning and crisis management, I successfully increased club membership through innovative marketing strategies and fostered strong community relationships, enhancing overall member satisfaction and engagement.
Overview
3
3
years of professional experience
Work History
Jetts Petone NZ - Club Manager
Graham Fletcher - Makenna Eide
11.2024 - Current
Analyzed budget reports and made necessary adjustments to maintain profitability.
Promoted culture of excellence and spearheaded ongoing training for staff.
Oversaw event planning, including booking entertainment, coordinating schedules, and arranging logistics.
Coordinated with maintenance staff for repairs and general upkeep of facilities.
Handled customer complaints and resolved issues in timely manner.
Directed facilities cleaning and maintenance activities.
Managed payroll, scheduling and other administrative functions for club.
Monitored cash handling procedures to prevent theft or discrepancies in accounting records.
Negotiated contracts with vendors for products or services required by club.
Fostered positive relationships with neighboring businesses to create partnerships for mutual benefit.
Tracked operational statistics for budgeting and performance reporting.
Developed marketing strategies to promote club and attract new customers.
Increased member satisfaction by highlighting and encouraging use of available facilities and amenities.
Oversaw new member registrations, onboarding, and fee payment.
Maintained inventory of supplies, food, and beverages; placed orders as needed.
Managed daily club operations and coordinated with staff members to ensure smooth functioning.
Brought in prospective members by hosting special events.
Protected staff and participants with consistent enforcement of safety standards.
Responded quickly to emergencies to assess situations, render first aid and bring in advanced medical care.
Snap Fitness Te Aro - Club Manager
Jason Koster
04.2024 - 11.2024
Collaborated with security personnel to maintain safe environment for patrons and staff.
Implemented cost-saving measures without compromising quality or customer experience.
Increased club membership by promoting services via direct word of mouth, social media, and community-oriented guerilla marketing tactics.
Ensured compliance with local regulations related to liquor licensing, health inspections, and fire safety codes.
Brought in prospective members by hosting special events.
Promoted health and wellness through group fitness programs and personal training.
Coordinated with maintenance staff for repairs and general upkeep of facilities.
Increased member satisfaction by highlighting and encouraging use of available facilities and amenities.
Tracked operational statistics for budgeting and performance reporting.
Fostered positive relationships with neighboring businesses to create partnerships for mutual benefit.
Handled customer complaints and resolved issues in timely manner.
Managed daily club operations and coordinated with staff members to ensure smooth functioning.
Oversaw new member registrations, onboarding, and fee payment.
Evaluated employee performance through regular feedback sessions and annual reviews.
Maintained relationships with internal and external partners and community organizations.
Checked equipment regularly for damage or wear and coordinated repairs.
Responded quickly to emergencies to assess situations, render first aid and bring in advanced medical care.
Virgin Active Gym - Fitness Instructor
Thabisile Sohena
03.2023 - 01.2024
8 months of experience
Developed comprehensive workout plans tailored to clients' individual needs and goals.
Demonstrated modifications for exercises to cater to individuals' needs or limitations.
Guided students through exercises and postures to optimize safety.
Implemented and supported company programs and promotions to generate PT client acquisition for member base penetration.
Trained clients in proper exercise techniques, ensuring safety and effectiveness.
Monitored client performance during workouts, providing feedback and encouragement as needed.
Performed routine maintenance on gym equipment to ensure safe usage for all members.
Promoted gym membership options and additional services such as personal training packages or specialized classes.
Delivered advanced or specialized activity instruction to individuals or groups.
Cared for equipment and facility to maintain neat and clean work environment.
Offered alternative exercises during workouts to accommodate different levels of ability or physical limitations.
Attended professional development workshops, conferences, or seminars to enhance knowledge and skills within field.
Implemented injury prevention strategies by instructing clients on proper form, alignment, and technique.
Promoted fitness activities and classes to achieve desired personal training revenue and session production goals.
Tracked progress and personal administrative records to help clients reach goals.
Created individual music playlists customized for class.
Conducted group fitness classes, engaging participants and encouraging positive environment.
Utilized various types of equipment, including resistance bands, stability balls, and free weights.
Soccer Coach
Alexander Road High School
01.2022 - 01.2024
Coached two U/19 1st team soccer teams, that being the girls and boys
Prepared pre-game lineups based on strategic analysis of opposing teams' strengths and weaknesses.
Maintained accurate records of player attendance, progress, and achievements.
Established clear expectations for behavior both on and off field.
Participated in ongoing professional development opportunities to stay current on best practices within soccer coaching.
Fostered positive, supportive environment for all team members.
Managed equipment inventory, ensuring proper care and maintenance of gear used by team.
Adapted coaching approach according to unique needs of each player while maintaining consistency across team.
Supervised team schedules and maintained player commitment to games and practices.
Developed and implemented effective coaching strategies to improve team performance.
Created game plans tailored specifically for each opponent faced throughout season.
Mentored younger or less experienced coaches within organization or community program.
Promoted sportsmanship values such as respect, teamwork, and fair play among players.
Implemented team-building exercises to strengthen relationships among teammates.
Conducted regular practices and drills to enhance players' skills and techniques.
Collaborated with assistant coaches to develop practice schedules that maximize skill development opportunities.
Education
Advanced Certificate - Fitness and Training, Sports Science
Eta College
Port Elizabeth, Eastern Cape
02.2025
Higher Certificate - Fitness
Eta College
Port Elizabeth, Eastern Cape
01.2022
High School - High School Teaching
Cape Recife High School
Port Elizabeth
01.2021
High School -
Pearson High School
Port Elizabeth
01.2016
Skills
Business operations monitoring
Team motivation
Task prioritization
Decision-making
Adaptability and flexibility
Customer service leadership
Tour coordination
Membership growth
Customer retention
Organizational skills
Conflict resolution
Team leadership
Professionalism
Interpersonal skills
Program development
Facility management
Written communication
Crisis management
Analytical skills
Problem-solving
LANGUAGE
English - Proficient (C2)
Afrikaans - Advanced (C1)
Timeline
Jetts Petone NZ - Club Manager
Graham Fletcher - Makenna Eide
11.2024 - Current
Snap Fitness Te Aro - Club Manager
Jason Koster
04.2024 - 11.2024
Virgin Active Gym - Fitness Instructor
Thabisile Sohena
03.2023 - 01.2024
Soccer Coach
Alexander Road High School
01.2022 - 01.2024
Advanced Certificate - Fitness and Training, Sports Science