Vrunda Joshi
Wellington,New Zealand
Summary
I am a self-motivated professional with over five years of experience as a team member, seeking employment in a dynamic organization where I can apply my exceptional management, human resources, administrative, customer relationship, and accounting skills. Dedicated and goal-oriented, I have a proven track record of fostering positive client relationships to enhance key business metrics and thrive in a diverse work culture.
Overview
7
7
years of professional experience
Work History
Store Assistant
N Y Court Dairy Wellington
Wellington, New Zealand
03.2023 - Current
- Managed daily store operations, including inventory and supply restocking
- Managed daily cash transactions while offering excellent customer service
- Merchandised products as per company guidelines, ensuring precise pricing and placement.
- Cultivated and managed strong connections with suppliers, resulting in a 5% drop in purchase costs
- Delivered outstanding customer experiences resulting in increased sales
- Performed inventory control to optimize stock levels and minimize the risk of overstocking or inventory shortage
- Implemented efficient methods for product storage and rotation, leading to decreased spoilage and damages
- Ensured cleanliness and organization of grocery shelves
- Ensured proper tagging and labeling of all products
- Maintained clean, safe, and appealing store environment.
- Stocked shelves, organized displays, and rotated merchandise for freshness.
- Processed customer payments using cash register and credit card machines.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Prepared purchase orders for new inventory based on customer demand trends.
- Verified accuracy of incoming shipments by comparing contents against invoices and purchase orders.
- Processed customer transactions quickly and accurately at the checkout.
Managing Director (Own Business)
Devershi Multiservice Shop Gujarat
Gujarat, India
07.2020 - 07.2022
- Remained current with retail industry trends, predicted customer initiatives, and closely monitored local competitors
- Managed administrative function to optimize office operations, ensuring high efficiency and customer satisfaction.
- Managed operations of Cyber Cafe with high-speed internet access and offered additional services like xerox, photocopying, courier, and printing for diverse documents including brochures and promotional materials.
- Provided prompt and reliable shipping solutions, overseeing local and international deliveries within the courier department.
- Managed inventory and ordered supplies to ensure operational efficiency.
- Implemented business strategies leading to revenue growth and successful penetration into new markets
- Managed customer service inquiries, resolved issues, and maintained positive client relationships.
- Streamlined operations for purchasing, sales, marketing, and customer accounts.
- Overseeing service delivery, customer support, and printing operations on a daily basis.
- Calmly and professionally addressed customer complaints, effectively resolving issues in a timely manner.
- Used expertise to establish connections with both existing and new customers, resulting in increased business acquisition.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
HR Executive
Crescent Labs Pvt Ltd Gujarat
Gujarat, India
07.2018 - 07.2020
- Managed attendance, leave and absenteeism records while ensuring accurate payroll preparation
- Managed payroll processing activities including time tracking, benefits administration and compensation calculations.
- Demonstrated effective coordination and engagement with leadership in planning and organizing calendars, events, and activities.
- Led implementation of HRIS system, optimized HR operations and expedited administrative tasks.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Hired employees and processed hiring-related paperwork.
- Developed training programs for new and existing employees, leading to enhanced employee performance and productivity.
- Handled disciplinary issues and recommended appropriate courses of action for employee disputes.
- Ensured accuracy and compliance with legal requirements while maintaining employee records and files.
- Analyzed employment-related data and prepared reports.
- Researched and developed job descriptions that accurately reflected the duties, responsibilities, and qualifications of each position.
- Hired employees and processed hiring-related paperwork.
HR Recruiter
Madhuram placement Gujarat
Gujarat, India
05.2017 - 06.2018
- Managed end-to-end recruitment activities
- Gathered requirements from top management and devised a strategic plan to post job requirements on various portals, screen and interview candidates, and efficiently close positions within tight timelines.
- Scheduled telephone interviews, conducted preliminary interviews, and arranged final interviews.
- Managed new hire induction and onboarding processes, including post-selection offers and joining formalities
- Managed employee files and maintained an accurate track record
- Developed and updated HR documents, including employee handbook and other materials, to align with company policies and legal standards
- Developed and maintained HR databases and records, ensuring data accuracy and privacy standards were met.
Education
PG Diploma (Strategic HRM) -
Maharaja Sayajirao University
Vadodara06.2016
Bachelor of Commerce -
Maharaja Sayajirao University
Vadodara06.2014
Skills
Customer Service:
Exceptional customer service involves identifying customer queries and utilizing reliable resources to resolve issues, thereby maintaining long-term relationships with clients and customers
Personal Attributes:
I am honest, trustworthy, respectful, patient, accurate, an effective listener, positive, a critical thinker, reliable, punctual, and capable of working resiliently under pressure while remaining pleasant and approachable
Team Management:
I possess the ability to work collaboratively in a team while upholding personal and professional goals
Client Relations:
My proven ability to establish rapport with clients fosters trust, confidence, and respect, as evidenced by my previous role as an HR Assistant
Self-Motivation:
I have experience in motivating staff positively, setting and achieving targets, keeping staff focused, and attaining business objectives
Business Development:
I have skills in identifying new growth opportunities for businesses and maintaining existing operations to market standards
Administration:
I am proficient in email and calendar management, database management, inventory and supply management, technical skills (such as Microsoft Office/Google Workspace), and payroll processing
References
References available upon request
Timeline
Store Assistant
N Y Court Dairy Wellington
03.2023 - Current
Managing Director (Own Business)
Devershi Multiservice Shop Gujarat
07.2020 - 07.2022
HR Executive
Crescent Labs Pvt Ltd Gujarat
07.2018 - 07.2020
HR Recruiter
Madhuram placement Gujarat
05.2017 - 06.2018
PG Diploma (Strategic HRM) -
Maharaja Sayajirao University
Bachelor of Commerce -
Maharaja Sayajirao University
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