VRUTUJA MONE
New Lynn,Auckland
Summary
Dynamic Customer Support Manager with a proven track record at Wellthy Therapeutics, excelling in public relations management and billing problem resolution. Demonstrated ability to enhance team performance and customer satisfaction through empathy and attention to detail. Skilled in driving resolutions and innovating for success, without exceeding a 55-word limit.
Overview
10
10
years of professional experience
Work History
Customer Support Manager
Wellthy Therapeutics
03.2017 - 02.2024
- Performed quality assurance checks on customer service representatives' work output.
- Drove customer escalations to resolution by engaging directly with clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw company standardization and content.
Customer Support Associate
Healthcare at Home
01.2016 - 02.2017
- Collaborated with team to train associates on enhancing call etiquette.
- Directed content management, healthcare inquiries handling, and appointment scheduling.
- Supervised appointment coordination, content organization, and response to inquiries.
- Addressed and Resolved any customer issues and queries during face-to-face and telephonic bookings.
- Led customer support team consisting of 7 to 10 associates.
Customer Support Associate
Asian Heart Institute
01.2014 - 12.2015
- Oversaw billing processes and managed invoices.
- Addressed customer inquiries and complaints empathetically, resolving issues effectively.
- Developed customer profiles tailored to specific needs.
- Coordinated appointments for inpatients and outpatients across multiple departments.
- Managed scheduling for ongoing patient care activities within inpatient and outpatient divisions.
- Ensured accurate monthly sales tracking in Tally, maintaining alignment with KPIs.
- Facilitated management of customer orders through online payment process and telephonic discussions.
Education
Food Science And Nutrition
Mumbai University01-2012
Bachelor of Science -
Mumbai University
01-2010
Skills
- Attention to detail
- Public Relations Management
- Billing problem resolution
- Service issue resolution
- Empathy and patience
- fantastic customer service experience
- Excellent communication
- CRM software expertise
- Escalation handling
- Team Motivation Expertise
- Ability to achieve sales, wages, and KPI
- Product awareness
- Branding
Languages
English
Professional
Hindi
Professional
References
References available upon request.
Timeline
Customer Support Manager
Wellthy Therapeutics
03.2017 - 02.2024
Customer Support Associate
Healthcare at Home
01.2016 - 02.2017
Customer Support Associate
Asian Heart Institute
01.2014 - 12.2015
Food Science And Nutrition
Bachelor of Science -
Mumbai University
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