Vulase Hala
Northshore
Summary
Dynamic Hospitality Manager with a proven track record at Ranfurly Village, enhancing customer service ratings through exceptional guest relations and effective employee scheduling. Skilled in labor cost control and fostering teamwork, I consistently exceeded expectations, developed a loyal customer base, and optimized operations for superior guest experiences.
Overview
1
1
Certification
Work History
Hospitality Manager
Ranfurly Village
- Increased customer service ratings significantly through personable service.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
Skills
- Employee scheduling
- Staff training and development
- Guest relations management
- Health and safety compliance
- Budgeting and financial management
- Labor cost control
- Food safety regulations
- Revenue management
Certification
Duty mangers certificate
Timeline
Hospitality Manager
Ranfurly Village
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