Vuli Tikoisuva

• Greeted and assisted customers to foster positive experiences.
• Responded quickly to customer inquiries via phone or email.
• Listened to customer needs to identify and recommend best payment solutions and services.
• Resolved customer complaints in a timely manner.
• Advised clients on best practices related to their accounts.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Identified customer needs by asking questions and advising on best solutions.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Understood and followed oral and written directions.

Fixed Part Time Role

• Promotion of all Fullers360 products.
• Capturing Sales at every possible opportunity.
• Offering advice on Fullers360 products and services.
• Working with ticketing and reservations systems.

• Providing exceptional customer service.
• Waitressing tables and cleaning the café.
• Serving Coffee and smoothie making.
• Cash handling and eftpos transactions.
• Complying with health and safety and safe food handling practices

Casual

• Volunteered to gain more experience within the industry. Assisted customers where required and cleared tables within the lounge

• Serving tables in a timely manner.
• Preparing drinks and delivering food to tables.
• Cleaning and replenished stock. Cash handling when required.