VYSAKH SEBASTIAN
Tauranga
Summary
Dedicated and results-driven Customer Service Representative with experience in resolving customer issues efficiently and professionally. Skilled in multitasking, communication, troubleshooting, and working collaboratively in a team environment. Strong problem-solving abilities and a focus on customer satisfaction, eager to apply skills in fibre provisioning to deliver high-quality service and support.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Mercury NZ
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Harvey Norman
12.2023 - 05.2024
- During my tenure at Harvey Norman as a Customer Service Representative, I consistently delivered high-quality customer service
- I effectively addressed customer inquiries, provided product information, and ensured a positive customer experience
- My strong communication and problem-solving skills were instrumental in resolving customer issues and maintaining customer satisfaction
- Delivered high-quality customer service, providing product information and ensuring a positive customer experience
- Resolved customer issues and maintained high levels of customer satisfaction
Shift Lead
Spark NZ
05.2023 - 12.2023
- As a Shift Lead at Spark NZ Tauranga, I took on a leadership role in managing the customer service team
- I effectively coordinated team efforts to ensure seamless operations and customer satisfaction
- Additionally, I provided support to team members, resolving complex customer inquiries and ensuring that service standards were consistently met
- Managed and coordinated the customer service team to ensure seamless operations
- Provided support to team members, resolving complex customer inquiries
Customer Service Representative
Spark NZ
05.2022 - 05.2023
- As a Customer Service Representative at Spark NZ Queenstown, my role involved providing exceptional customer service and support
- I effectively addressed customer inquiries, resolved issues, and ensured overall customer satisfaction
- Utilizing my excellent communication and multitasking skills, I managed a high volume of customer interactions, consistently meeting and exceeding customer expectations
- Addressed customer inquiries and resolved issues, ensuring customer satisfaction
- Managed a high volume of customer interactions, demonstrating strong multitasking abilities
- Collaborated with other departments to ensure customer satisfaction
Education
Hospitality -
ARA Institute of canterbury
12.2017
Information and Communication Technology - undefined
ARA Institute of Canterbury
12.2016
Bachelor of Science - Electrical, Electronics And Communications Engineering
MG University
12.2014
Skills
- Customer Service
- Communication
- Multitasking
- Problem Solving
- Microsoft Office
- Teamwork
- Complaint resolution
Details - Location
Tauranga, New Zealand
Timeline
Customer Service Representative
Mercury NZ
07.2024 - Current
Customer Service Representative
Harvey Norman
12.2023 - 05.2024
Shift Lead
Spark NZ
05.2023 - 12.2023
Customer Service Representative
Spark NZ
05.2022 - 05.2023
Information and Communication Technology - undefined
ARA Institute of Canterbury
Hospitality -
ARA Institute of canterbury
Bachelor of Science - Electrical, Electronics And Communications Engineering
MG University
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