Wade Scott
Silverdale
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
12
12
years of professional experience
Work History
IT Manager
Daifuku Oceania
12.2017 - Current
- Design, develop and implement new products, services, policies and procedures
- Oversee/Raise all IT Change Requests
- Successful project deployments including the transition from On-Prem to a Hybrid environment, Aerohive to Fortigate, Cortex to Crowdstrike & Rapid7, OS upgrade rollout
- Implementation of ISO27k
- Administrator for all IT systems
- Third party Vendor procurement including Insight, Dell, PBtech & Softsource
- Manage and lead the support team across Oceania
- Facilities manager for Auckland location
- Setup DR site in AKL and Sydney
- Level 3 technical support
Senior Systems Engineer / Group IT 2IC
Daifuku Oceania
10.2017 - 12.2017
- Provide day to day IT support for Daifuku employees and customers (including after-hours support)
- Document and maintain corporate IT policies
- Report on and manage infrastructure for corporate devices including Asset management, license reporting, software deployment & remote support
- Day to day liaison with suppliers including quote administration and procurement
- Documentation of existing infrastructure and information systems
- Rack, setup and configure new hardware
Technical Sales - Contract Role
Computer Dynamics
05.2016 - 12.2016
- Inbound/Outbound support via phone and email
- B2B Sales
- Product testing and knowledge of 4000+ products (Switches, CCTV DVR/NVR and cameras, patch leads etc)
- Technical troubleshooting and resolution
- Mentor of new staff
- Key relationships with corporate resellers
Service Delivery Technician
HealthAlliance
04.2015 - 03.2016
- Purchasing & Provisioning resource
- Laptop/PC/Tablet/Smartphone setup, configuration & troubleshooting
- Management coordination and delegation
- Extensive relationship building with key partners
- Process development
- Level 1, 2 and 3 desktop support
Level 1/2 Desktop Support Engineer – Contract Role
HealthAlliance
09.2014 - 04.2015
- Hardware/software installation and troubleshooting
- Roaming & Local profile management & configuration
- Active Directory & Group policy management
- Desktop/Laptop Imaging
- Backup and restore services
- VPN configuration and deployment
- Port allocation and activation
- Switch manual patching
Level 2/3 System Engineer – Contract Role
Spark Digital (Gen-i)
07.2014 - 09.2014
- VLAN configuration and support
- Backup exec suite configuration and support
- VPN remote assistance
- Firewall configuration
- This position required in depth analysis of a range of issues over multiple platforms, as such it would be more relevant discussed in detail
Level 1/2 Desktop Support Engineer – Contract Role
HealthAlliance
07.2013 - 07.2014
- Hardware/software installation and troubleshooting
- Roaming & Local profile management & configuration
- Active Directory & Group policy management
- Desktop/Laptop Imaging
- Backup and restore services
- VPN configuration and deployment
- Port allocation and activation
- Switch manual patching
Education
CCNA/Diploma -
Computing & Network Support
Microsoft Certified Professional - undefined
Windows Server 2008 Active Directory Configuration - undefined
MCTS
Certificate in Windows Server Administration - undefined
MCITP
A+ Certified - undefined
VMware VCP-CMA - undefined
2023
ITIL training/certification - undefined
early in the new year
AZ-305 - undefined
Azure Solutions
01.2025
Skills
- Exceptional communication skills - Confident in translating technical jargon into an easy to understand and familiar language
- Portfolio/Product Owner for Microsoft platforms including Azure & On-prem AD, Exchange (Hybrid), AX, Intune & SCCM
- Portfolio/Product Owner for Autodesk, Jira/Confluence, Crowdstrike, Rapid7, VMware, Cortex, KnowBe4, DUO MFA, Cohesity, Teamviewer, Jitbit, KACE, Verkada
- IT Project Management - Successfully lead and deploy projects including ISO27k
- Policy and procedure driven - Passion for Information Security
- ITIL Framework knowledge
- Cybersecurity best practices
- Risk mitigation planning
- Enterprise architecture
- Documentation management
- Technical leadership
Education
AZ-305 Azure Solutions, VMware VCP-CMA 2023, ITIL training/certification scheduled early in the new year, CCNA/Diploma in Computing & Network Support, Microsoft Certified Professional (MCP), Windows Server 2008 Active Directory Configuration (MCTS), Certificate in Windows Server Administration (MCITP), A+ Certified
Timeline
IT Manager
Daifuku Oceania
12.2017 - Current
Senior Systems Engineer / Group IT 2IC
Daifuku Oceania
10.2017 - 12.2017
Technical Sales - Contract Role
Computer Dynamics
05.2016 - 12.2016
Service Delivery Technician
HealthAlliance
04.2015 - 03.2016
Level 1/2 Desktop Support Engineer – Contract Role
HealthAlliance
09.2014 - 04.2015
Level 2/3 System Engineer – Contract Role
Spark Digital (Gen-i)
07.2014 - 09.2014
Level 1/2 Desktop Support Engineer – Contract Role
HealthAlliance
07.2013 - 07.2014
Microsoft Certified Professional - undefined
Windows Server 2008 Active Directory Configuration - undefined
MCTS
Certificate in Windows Server Administration - undefined
MCITP
A+ Certified - undefined
VMware VCP-CMA - undefined
2023
ITIL training/certification - undefined
early in the new year
AZ-305 - undefined
Azure Solutions
CCNA/Diploma -
Computing & Network Support
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