Wael Esbinati
Dunedin,OTA
Summary
Well presented, friendly person with customer service experience in supermarkets. Experienced with point-of-sale technology. Able to relate to a diverse range of people with excellent computer and technological ability looking for full time employment in retail or customer service.
Overview
4
4
years of professional experience
Work History
Customer Service Experience
Pak N Save Dunedin
08.2022 - Current
- Answering customer enquiries, resolving complaints
- Assisting with online orders, amending orders when required
- Taking on supervisory responsibilities during nightshift, providing support and backup to other work colleagues
- Worked in Checkout – able to provide cover
- Following Health and Safety procedures – temperature checks and cleaning checks
Divinegon Tech
Ahmad Al Hamwi
01.2021 - 08.2022
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Wrote and revised maintenance procedures.
Grocery Assistant
New World Gardens – Part time
01.2020 - 12.2021
- Putting out products on shelves, product rotation
- Assisting customers with enquiries, obtaining products
- Follow health and safety procedures and report near misses
- Packing at checkout and sometimes cover of checkout
Education
NZ Certificate in Information Technology Essentials -
11.2022
NCEA 1 & 2 -
Logan Park HighSchool
01.2021
Skills
- Experience working in supermarkets – online customer service experience and check out
- Dealing with Customer enquiries, sales and complaint resolution
- Familiar with point-of-sale technology and customer management programmes
- Able to accept responsibility for my own safety and of others in my team
- Proven organisation and time management skills
- Excellent verbal and written communication
- Independent worker but happy to work as part of a team
- Commitment to ongoing learning/self-development
- Excellent working knowledge of Microsoft Office applications with good administrative and data entry skills
- Well presented, physically fit and Healthy
- Practical and organized- good understanding of electronics
- Multi lingual – fluent English, Arabic and Indonesian
- Class 1 Full Drivers licence
Additional Information
NZ Permanent Resident
Multi lingual
Classification
Confidential
References
- Vaciseva Naituku, HR Manager, PakNSave, naituku@paknsave-si.co.nz
- Sean Ibbotson, Compliance Coordinator, PakNSave, Sean.Ibbotson@paknsave-si.co.nz
- Ahmad Al Hamwi, Store manger, Divinegon Tech, Ph: +64 22 395 0329 - from 10am-6pm
Page
2
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Indonesian
Full Professional
Timeline
Customer Service Experience
Pak N Save Dunedin
08.2022 - Current
Divinegon Tech
Ahmad Al Hamwi
01.2021 - 08.2022
Grocery Assistant
New World Gardens – Part time
01.2020 - 12.2021
NZ Certificate in Information Technology Essentials -
NCEA 1 & 2 -
Logan Park HighSchool
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