Wai Paenga
Ohakea,MWT
Summary
With a proven track record in the NZDF, I excel in team leadership and problem-solving, enhancing mission success and fostering continuous improvement. My expertise in organizational skills and positive attitude has driven team performance and stakeholder satisfaction, demonstrating a commitment to excellence and strategic improvements in complex environments.
Overview
7
7
years of professional experience
Work History
Manager Aviation Fuel
RNZAF
09.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Mission Manager
NZDF - Headquarters Joint Forces, NZ
02.2021 - 09.2024
- Prepared comprehensive reports post-mission for stakeholders highlighting key achievements, challenges faced, lessons learned, and recommendations for future improvements.
- Fostered a culture of continuous improvement within the team by promoting open dialogue and constructive feedback sessions.
- Delivered successful outcomes for complex missions with meticulous attention to detail in all planning phases.
- Ensured regulatory compliance, adhering to all relevant guidelines, policies, and procedures during the course of missions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Instructor
NZDF - NZ Defence College
02.2018 - 02.2021
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Tested and evaluated students on materials presented in workshops and classes.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
Education
Bachelor Of Arts - Sociology
Massey University
Palmerston NorthTe Aupikitanga O Te Reo Kairangi - Te Reo - Level 6
Te Wānanga O Aotearoa
Porirua, WGN12.2022
Diploma - Politics And International Relations
Massey University
Palmerston North11.2022
Te Rōnakitanga O Te Reo Kairangi - Te Reo - Level 5
Te Wānanga O Aotearoa
Palmerston North, MWT12.2020
Skills
- Task Delegation
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Computer Skills
- Organisational Skills
- Team Leadership
- Active Listening
Timeline
Manager Aviation Fuel
RNZAF
09.2024 - Current
Mission Manager
NZDF - Headquarters Joint Forces, NZ
02.2021 - 09.2024
Instructor
NZDF - NZ Defence College
02.2018 - 02.2021
Bachelor Of Arts - Sociology
Massey University
Te Aupikitanga O Te Reo Kairangi - Te Reo - Level 6
Te Wānanga O Aotearoa
Diploma - Politics And International Relations
Massey University
Te Rōnakitanga O Te Reo Kairangi - Te Reo - Level 5
Te Wānanga O Aotearoa
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