Waiata Paige Ashby
Hamilton,WKO
Summary
As a highly motivated and energetic self-starter, I am driven to deliver excellent and high standards of customer service and office skills at all times. I am a highly focused individual, adaptable to work independently and as or part of a team. I have also gained valuable management experience while working in all of the jobs I have held. I am well organized with the ability to forward plan, multitask and achieve set tasks all to a very high standard. I am keen to learn new skills and take on new challenges but also understand my limits and when I may need assistance. My past experiences and achievements drive me to achieve the absolute best of my abilities, making me a committed and reliable aspirant.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Ticket Office/Administration
Waitomo Glowworm Caves Customer Service
01.2022 - 01.2024
- Enter bookings and check ins
- Handle payments by cash, eftpos or cheques
- Resolved customer problems and complaints
- Advise customers on attractions in the areas
- Worked effectively in fast-paced environments
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, social media
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Food and Beverage Supervisor
Waitomo Caves Tourism Holdings Ltd
01.2017 - 05.2022
- Managed and motivated employees to be productive and engaged in work
- Maintained professional, organized, and safe environment for employees and customers
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service deliver
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Greeted customers entering store and responded promptly to customer needs
- Mentored new employees on cashier duties and best practices, improving overall staff performance
Receptionist / Office Administrator
NZ Express Transport (2006) Ltd
01.2014 - 06.2017
- Greet customer/clients in a professional and welcoming manner
- Build and maintain good relationships with client’s staff and management
- Entering data in to the companies’ computer systems, ICOS, Empower, Microsoft programs
- Answered phone promptly and directed calls to correct offices
- Opening and distributing mail
- Drivers log books: collating, entering timesheets, balancing for payroll
- Buying RUC’s, updating spreadsheets
- Rate and verify all jobs in ICOS, price and balance Owner Drivers run sheets
- Process Cash invoices and other sundry charges into Empower
- Enter NZTA and Eroad invoices into Empower, applying to payments
- Daily Income report updates
- Credits investigate and prepare paperwork for processing
- Entering AP invoices into Empower
- Follow-up on Invoice Query emails
- And all other administration duties as requested
- Substitute store house manager
Receptionist
Waitomo Caves Hotel
01.2011 - 01.2014
- Greet customers in a professional manner
- Enter new bookings in to the system
- Handle payments by cash, card or cheques
- Answer the phone in a respectful manner
- Attending to customers' needs/wants
- Advise customers on attractions in the areas
Education
Graduate Certificate - Business Administration
Waiariki Institue of Technology
Diploma - Business
Ara Institute of Canterbury
Christchurch, New Zealand, NZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Computer skills
Certification
- Business Administration Level 3 and 4
- Diploma in Business Level 5
- Class 1 Full Drivers License
- License Controller Qualification (LCQ)
Timeline
Ticket Office/Administration
Waitomo Glowworm Caves Customer Service
01.2022 - 01.2024
Food and Beverage Supervisor
Waitomo Caves Tourism Holdings Ltd
01.2017 - 05.2022
Receptionist / Office Administrator
NZ Express Transport (2006) Ltd
01.2014 - 06.2017
Receptionist
Waitomo Caves Hotel
01.2011 - 01.2014
Graduate Certificate - Business Administration
Waiariki Institue of Technology
Diploma - Business
Ara Institute of Canterbury
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