Waiata Tamihana
Christchurch,CAN
Summary
Detail-oriented professional with superb people skills. Engaging and helpful. Hardworking and enthusiastic employee. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Salon Manager
Morgan Empire
01.2014 - 10.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Delivering & Distributing Beauty Supplies
Easi Hair
10.2013 - 01.2014
- Managed cross-functional teams to ensure timely delivery of products, enhancing customer satisfaction levels.
- Developed and implemented efficient systems for materials tracking, resulting in reduced lead times and increased order accuracy.
- Improved supplier relations by fostering open communication channels and conducting regular performance evaluations.
- Streamlined warehouse operations, utilizing lean principles to minimize waste and improve efficiency.
- Implemented quality control measures to reduce defects in received materials, ensuring consistent product quality.
Bookkeeper/ Advertiser
The Hair Lounge
05.2010 - 10.2013
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Listened attentively to client feedback to create stronger relations and shape business.
Education
High School Diploma -
St Louises Comprehensive College
Grammar School11.2002
Skills
- Customer Service
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Customer Needs Assessment
- Training staff
- Cleanliness and sanitation
- Guest Relations
- Employee Relations
- Task Delegation
- Recruitment and hiring
- Health and Safety Regulations
- Staff motivator
- Safety awareness
- Commitment to quality and service
Timeline
Salon Manager
Morgan Empire
01.2014 - 10.2023
Delivering & Distributing Beauty Supplies
Easi Hair
10.2013 - 01.2014
Bookkeeper/ Advertiser
The Hair Lounge
05.2010 - 10.2013
High School Diploma -
St Louises Comprehensive College
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