Waiora More
Turangi,WKO
Summary
Dynamic professional with extensive experience at Bunnings Kalgoorlie, excelling in inventory management and customer satisfaction. Proven track record in team training and promotional marketing, enhancing sales and operational efficiency. Adept at problem-solving and effective communication, driving positive outcomes in fast-paced environments. Committed to fostering strong client relationships and achieving business goals.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Bunnings Co-ordinator Home Reno
Bunnings Kalgoorlie
Kalgoorlie , WA
05.2019 - 06.2022
- Coordinated inventory management and restocking of merchandise, ensuring product availability on sales floor.
- Assisted in training new team members on store policies and procedures.
- Managed customer inquiries and resolved issues, improving customer satisfaction ratings.
- Organized promotional displays, increasing customer engagement and driving sales.
- Maintained accurate product information in the inventory system for efficient tracking.
- Ensured compliance with company policies and procedures related to project management activities.
Manager
Caruana Plumbing
Williamstown, Melbourne
09.2017 - 08.2018
- Oversaw daily operations and workflow of plumbing services.
- Managed scheduling and dispatching of plumbing technicians.
- Coordinated inventory management and procurement of plumbing supplies.
- Implemented process improvements for operational efficiency in service delivery.
- Trained new staff on company policies and safety procedures.
- Conducted performance evaluations for team members and provided feedback.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer issues related to plumbing services or scheduling conflicts.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Developed and maintained relationships with clients for service satisfaction.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Sales Second in Charge
BP Kalgoorlie
Kalgoorlie , WA
03.2010 - 04.2014
- Assisted in managing daily sales operations and team workflow.
- Coordinated staff training sessions to improve product knowledge and customer service skills.
- Supported inventory management by tracking stock levels and ordering supplies.
- Implemented promotional campaigns that increased customer engagement and drove sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with marketing team to align sales strategies with company goals.
- Resolved customer complaints in an efficient manner while providing excellent customer service.
- Developed strategies that contributed to increased sales revenue through targeted initiatives.
- Developed effective relationships with vendors, suppliers and other business partners.
- Provided customers with advice on products, pricing and services.
- Managed inventory levels through accurate forecasting of demand trends.
- Ensured that the store was always well-presented and maintained high visual merchandising standards.
- Participated in recruitment processes by interviewing potential candidates and selecting the most suitable individuals.
- Monitored stock levels, identified discrepancies and initiated corrective action plans.
- Conducted regular performance reviews with individual staff members to ensure goals were met.
- Organised promotional activities such as competitions, displays and special offers to attract new customers.
- Implemented policies and procedures related to retail operations including cash handling, stock control systems and security measures.
- Trained new employees in customer service standards and product knowledge.
Education
Level 4 Sales Person Real Estate - Sales Person Real Estate
Toiohomai Windermere
Tauranga , Tauranga 02.2023 - 10.2024
Level 5 Diploma - Music Production Performance Management
Toiohomai Windermere
Tauranga, Ohauiti 02.2015 - 11.2016
Skills
Results-driven professional specializing in inventory management and customer satisfaction Strong background in team training and promotional marketing, enhancing sales and operational efficiency Skilled in problem-solving and communication, delivering positive outcomes in fast-paced environments while building strong client relationships
Results-driven professional specializing in inventory management and customer satisfaction Strong background in team training and promotional marketing, enhancing sales and operational efficiency Skilled in problem-solving and communication, delivering positive outcomes in fast-paced environments while building strong client relationships
Timeline
Level 4 Sales Person Real Estate - Sales Person Real Estate
Toiohomai Windermere
02.2023 - 10.2024
Bunnings Co-ordinator Home Reno
Bunnings Kalgoorlie
05.2019 - 06.2022
Manager
Caruana Plumbing
09.2017 - 08.2018
Level 5 Diploma - Music Production Performance Management
Toiohomai Windermere
02.2015 - 11.2016
Sales Second in Charge
BP Kalgoorlie
03.2010 - 04.2014