Waipuhi Tamati
Massey,Waitakere City
Summary
Results-driven professional with expertise in housekeeping and training. Demonstrates strong communication skills and fosters team collaboration to ensure high service quality and operational efficiency.
Overview
1
1
year of professional experience
Work History
Housekeeper
The Sebel
Manukau, Manukau City, Auckland
02.2023 - 05.2023
- Maintained high cleanliness standards by thoroughly cleaning guest rooms.
- Restocked supplies and amenities across assigned areas, enhancing guest satisfaction.
- Utilized cleaning equipment and chemicals safely, ensuring compliance with industry guidelines.
- Vacuumed floors and dusted furniture to uphold organized, professional appearance.
- Provided timely information about hotel services in response to guest requests, improving overall guest experience.
Crew Member Trainer
McDonalds
Westgate, Waitakere City
01.2022 - 08.2022
- Trained new crew members on operational procedures and customer service standards, enhancing team readiness.
- Delivered training on customer service techniques and store policies to new hires, ensuring consistent service delivery.
- Coached crew members in effective problem-solving skills for challenging customer interactions, improving customer satisfaction.
- Demonstrated food handling techniques to ensure safety and quality compliance.
- Assisted customers with orders while delivering excellent service.
- Operated cash register, processing customer transactions efficiently.
- Stocked supplies and organized inventory in designated areas for optimal accessibility.
Education
Undergrad - New Start
University of Auckland
Auckland, NZ04-2026
Some College (No Degree) -
Massey High School
Massey, NZSome College (No Degree) - Hairdressing
Cut Above
Auckland, NZSome College (No Degree) - Bridging Programme
UNITEC
Auckland, NZSkills
- Sanitation procedures
- Commercial and residential cleaning
- Customer service
- Team collaboration
- Conflict resolution
- Training and development
- Critical thinking
- Communication skills
Timeline
Housekeeper
The Sebel
02.2023 - 05.2023
Crew Member Trainer
McDonalds
01.2022 - 08.2022
Undergrad - New Start
University of Auckland
Some College (No Degree) -
Massey High School
Some College (No Degree) - Hairdressing
Cut Above
Some College (No Degree) - Bridging Programme
UNITEC