Waisea Ravato
Fiji,Nadi
Summary
Guest service agent with extensive experience in guest relations and complaint resolution. Proven ability to manage check-in/check-out processes while enhancing guest experiences through effective communication. Skilled in training staff on service protocols, resulting in high customer satisfaction and operational efficiency. Known for problem-solving and collaboration, contributing to memorable guest experiences and repeat business.
Overview
2027
2027
years of professional experience
Work History
Guest Service Agent
Sofitel Fiji Resort and Spa
Fiji, Denarau
2021.12 - Current
- Welcomed guests warmly to enhance overall experience.
- Managed efficient check-in and check-out processes for all visitors.
- Assisted guests promptly with inquiries, reservations, and special requests.
- Collaborated with housekeeping to ensure timely room readiness.
- Trained new team members on guest service protocols and procedures.
- Investigated guest complaints and applied critical thinking for swift resolution.
- Handled billing and payment processes accurately and securely.
- Provided local information and recommendations to enrich guest experiences.
Food and Beverage Host
Sheraton Fiji Resort and Spa
- Welcomed guests and ensured a friendly atmosphere at the resort.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Assisted guests with inquiries, providing information about amenities and services.
- Managed waitlists effectively during peak dining hours for smooth operations.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Trained new hosts on procedures and customer service standards.
- Handled guest feedback professionally to enhance overall satisfaction.
- Maintained cleanliness and organization in the host area for a welcoming environment.
Education
Certificate Of Best Loyalty Driver -
Sofitel Fiji Resort And Spa
2023.08 - 2023.08
Nadi College
Fiji, NadiCertificate Of Accomplishment In Food Safety - Food Safety
Sheraton Fiji Resort Short Course
Certificate Of Check In And Check Out - Guest Experience
Sheraton Fiji Resort Short Course
Certificate of Cookery And Bakery
Fiji National University
Fiji, NadiCertificate Of Participation - Fire Evacuation Training
Sofitel Fiji Short Course
Skills
- Guest relations and communication
- Team collaboration
- Problem solving
- Time management
- VIP services and priority options
- Local attractions knowledge
- Active listening
- Paperwork handling
- Cash management and handling
- Cleaning and sanitizing practices
- Guest safety protocols
- Payment processing
- Check-in and check-out procedures
- Fluent in English
- Hotel amenities knowledge
- Transportation arrangements
- Customer service excellence
- Complaint resolution strategies
- Billing procedures expertise
- Front desk operations management
- Guest services training
Hobbies
- Baking
- Socialising
- Flower Arrangement
References
- Selai Ranadi - Sofitel Fiji Front Office Team Leader
- Miliana Raratabu - Sofitel Fiji Front Office Supervisor
- Lili Tuitoga - Sofitel Fiji Food and Beverage Manager
Timeline
Certificate Of Best Loyalty Driver -
Sofitel Fiji Resort And Spa
2023.08 - 2023.08
Guest Service Agent
Sofitel Fiji Resort and Spa
2021.12 - Current
Certificate of Cookery And Bakery
Fiji National University
Certificate Of Check In And Check Out - Guest Experience
Sheraton Fiji Resort Short Course
Certificate Of Accomplishment In Food Safety - Food Safety
Sheraton Fiji Resort Short Course
Food and Beverage Host
Sheraton Fiji Resort and Spa
Nadi College
Certificate Of Participation - Fire Evacuation Training
Sofitel Fiji Short Course