Wannasa Burke
Auckland ,CBD
Summary
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field.
Offering friendly and professional demeanor with willingness to learn and grow to develop strong communication and multitasking skills
Overview
3
3
years of professional experience
Work History
Waitress
Mexican Cafe
03.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Crew Member
McDonald's
10.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Crew Member
McDonald's
04.2021 - 03.2022
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
No Degree - NCEA Level 1
Epsom Girls' Grammar School
Epsom, Auckland 07-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Cleanliness
- Payment processing
- Willingness to learn
- Clear communication
- Flexible schedule
Languages
English
Thai
Timeline
Waitress
Mexican Cafe
03.2023 - 02.2024
Crew Member
McDonald's
10.2022 - 02.2023
Crew Member
McDonald's
04.2021 - 03.2022
No Degree - NCEA Level 1
Epsom Girls' Grammar School
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