Wanwisa Apinyanon
Auckland
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Thai Airways. Proven track record in enhancing operational efficiency and team productivity through effective decision-making and conflict resolution. Skilled in data entry and recordkeeping, consistently delivering exceptional service and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Administrator(Refunds and Reservations)
Thai Airways
10.2010 - 11.2012
- Managed daily administrative tasks to support operational efficiency and team productivity.
- Coordinated travel arrangements and itineraries for staff, ensuring timely communication and updates.
- Processed customer inquiries and bookings using airline reservation systems, enhancing service quality.
- Assisted in maintaining accurate records of flight schedules, passenger information, and documentation.
General Manager
Bangkok Thai Restaurant & Bar
02.2010 - 11.2010
- Oversaw daily operations, ensuring optimal service delivery and guest satisfaction.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Managed inventory control, optimizing stock levels to reduce waste and improve cost management.
- Established strategic marketing initiatives that increased brand visibility and customer engagement.
- Implemented quality assurance protocols to maintain high standards in food preparation and service.
Bar Manager
Sawadee Thai Restaurant
03.2002 - 11.2009
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation and customer service standards to enhance guest experience.
- Implemented inventory management system to track stock levels and reduce waste effectively.
- Developed seasonal drink menus, incorporating local ingredients to attract diverse clientele.
- Monitored financial performance of bar operations, identifying areas for cost reduction and revenue growth.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
Cashier
Cova Cafe
07.2007 - 11.2007
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the service area to enhance customer experience.
- Assisted customers with inquiries, providing information on menu items and promotions.
- Handled cash and credit card payments accurately, ensuring compliance with company policies.
- Resolved customer complaints promptly, contributing to a positive dining atmosphere.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Food and Beverage Attendant
Gantry's Restaurant
03.2003 - 08.2003
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in food preparation and presentation, maintaining high standards of quality.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Collaborated with kitchen staff to deliver timely service during peak hours.
- Resolved customer inquiries and complaints professionally, fostering a positive dining environment.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Food and Beverage Attendant
Thai Kitchen Restaurant
07.1999 - 05.2001
- Processed orders accurately using point-of-sale systems, ensuring efficient transactions.
- Trained new staff on service protocols and menu knowledge to improve team performance.
- Monitored inventory levels and restocked supplies as needed to support operations.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
MBA -
Auckland University of Technology
Auckland, New Zealand12.2009
Bachelor of Tourism Management -
Auckland Institute of Studies
Auckland, New Zealand07.2007
Diploma in English For Business And Computing
Unitec
Auckland, New Zealand11.2003
Diploma International Hospitality
Crown Institute of Studies
Auckland, New Zealand11.2002
High School Diploma -
Udonpittayanukul High School
Udonthani, Thailand1995
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office administration
- Administrative support
- Decision-making
- Personable and approachable
- Document management
- Staff management
- Conflict resolution
- Scheduling
- Problem-solving
Timeline
Administrator(Refunds and Reservations)
Thai Airways
10.2010 - 11.2012
General Manager
Bangkok Thai Restaurant & Bar
02.2010 - 11.2010
Cashier
Cova Cafe
07.2007 - 11.2007
Food and Beverage Attendant
Gantry's Restaurant
03.2003 - 08.2003
Bar Manager
Sawadee Thai Restaurant
03.2002 - 11.2009
Food and Beverage Attendant
Thai Kitchen Restaurant
07.1999 - 05.2001
MBA -
Auckland University of Technology
Bachelor of Tourism Management -
Auckland Institute of Studies
Diploma in English For Business And Computing
Unitec
Diploma International Hospitality
Crown Institute of Studies
High School Diploma -
Udonpittayanukul High School