WANYU CHEN
Auckland
Summary
Highly-motivated and Hardworking employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Movologist
Movinghub
09.2024 - Current
- Assisted customers in setting up essential utilities during the moving process
- Communicated with customers and service providers to ensure a smooth transition
- Delivered excellent customer service, enhancing satisfaction and retention
Part-time Sales Assistant
Michael Hill Jewellers
10.2023 - 04.2024
- Deliver superior customer service in a busy environment, effectively drive sales and achieve monthly sales targets
- Participate in the development of strategies to increase store revenue, manage inventory and merchandise display, solve customer problems and improve customer satisfaction
Digital Marketing Intern (online)
Fuji Film
10.2023 - 01.2024
- Conduct market research and competitor analysis to support digital marketing strategies
- Collaborate with the marketing team on digital campaigns and promotions
- Support website management and SEO optimization
- Analyze campaign performance using Google Analytics and social media insights
Management Trainee
ICBC Bank
12.2022 - 06.2023
- Participate in the bank rotation program, including financial analysis, customer service and credit management, improve operational efficiency and explore cost control methods
- Work with senior management to implement key banking projects to facilitate process optimization and business growth
- Analyze bank financial data to support decision making, organize strategic planning meetings, and optimize bank business planning
- Handle bank administration tasks and enhance efficiency by improving document management and processes
HR Operations
SONY Co.LTD
03.2022 - 12.2022
- Develop and document operational processes to improve operational efficiency; Identify improvement areas through data analysis and drive process optimization
- Research industry trends to inform operational related strategic decisions
- Assist in the introduction of new processes, technologies and systems to optimize operational management
Education
Master of Arts - Digital Business
University of Waikato
07.2024
Bachelor of Arts - Accountancy And Financial Management
University Of Portsmouth
03.2022
Skills
- Organisation
- - Can effectively manage multiple tasks and prioritize complex workloads
- Data analysis
- - Skilled use of advanced Excel features and data visualization tools to support business decisions
- Critical Thinking
- - Advanced skills in in-depth research, data analysis and informed recommendations based on analysis to effectively identify and solve problems and drive decision making
- Market Strategy
- - Develop effective marketing strategies through market research and competitive analysis
- Resource Allocation
- - Good at assessing resource allocation risks and taking mitigation measures to ensure efficient coordination and utilization of resources across departments
- Operation support
- - Experience in cross-functional collaboration to ensure consistency in operational activities
Languages
Chinese: Native
Japanese: Professional
Timeline
Movologist
Movinghub
09.2024 - Current
Part-time Sales Assistant
Michael Hill Jewellers
10.2023 - 04.2024
Digital Marketing Intern (online)
Fuji Film
10.2023 - 01.2024
Management Trainee
ICBC Bank
12.2022 - 06.2023
HR Operations
SONY Co.LTD
03.2022 - 12.2022
Bachelor of Arts - Accountancy And Financial Management
University Of Portsmouth
Master of Arts - Digital Business
University of Waikato
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