Wanyun PANG
Halswell, Chrischurch,Canterbury
Summary
Resilient and organized operation manager proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, committed to boosting production, decreasing costs and increasing efficiency, coordinate service initiatives and optimize plans to drive growth. .
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Assistant Manager
Nottingham Fish Supply
Halswell, Christchurch, Canterbury
03.2021 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales (for example through social media: Facebook).
- Directed promotion and brand loyalty efforts to build direct relationships with customers (such as prepare a gift).
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues immediately to guarantee swift resolution (such as response to consumer's feedback).
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Retail Shop Assistant (Multiple Location)
The Donut Dispensary
02.2021 - 02.2021
- Checked incoming orders and organized new stock.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Managed materials inside shop and at job locations.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Inventoried supplies regularly and reported needs to management.
Grocery Shops Customer Service Assistant
MetroMart Ltd
Christchurch, Canterbury
04.2018 - 02.2021
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promoted available products and services to customers during service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assistant Restaurant Manager
North & South Gourmet
Addington, Christchurch, Canterbury
05.2019 - 12.2019
- Developed team communications and information for meetings.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, resolved problems, improved operations and provided exceptional service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Waitress
Taichi Restaurant
Halswell, Christchurch, Canterbury
02.2018 - 10.2018
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Dairy Shop Assistant
Kendal Food Centre
Burnside, Christchurch, China
02.2016 - 12.2017
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Checked incoming orders and organized new stock.
- Addressed customer issues immediately to guarantee swift resolution.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Checked for outdated and overripe grocery items and removed from inventory.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Assistant Manager
Jin Hua Palace Hotel
Si Chuan, China
08.2014 - 09.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests. Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Developed and maintained courteous and effective working relationships.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Changed bed linens and collected soiled linens for cleaning.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Court Office Assistant
Jin Quan People’s Court
Si Chuan, China
07.2014 - 08.2014
- Searched files and contacted witnesses, attorneys and litigants to obtain information for court.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
Telemarketing Sales Representative
APTECH In China, Chengdu Branch
Chengdu, Sichuan
06.2011 - 08.2011
- Completed daily cold calling, targeted customers and explored potential students.
- Recorded contact information of customers and potential customers in internal database.
- Followed up with customers to solicit further sales.
- Built relationships with customers using strong persuasion and active listening skills.
- Used consultative sales techniques to understand customer needs, answered questions about company offerings and recommend relevant course and services.
Education
Master of Business - Global Management and Marketing
Lincoln University
Canterbury, NZ 11.2016 - 11.2017
Diploma - Business Administration
New Zealand College of BusinessAwarded [ Outstandi
Canterbury, NZ 04.2015 - 04.2016
Diploma of Applied English - Hotel Management
Chengdu Institute Sichuan International Studies University
Si Chuan, China 09.2012 - 06.2015
Skills
Develop new clients and maintain the relationship with existing customersundefined
Additional Information
- Awards , First Aid at Work (15 April 2019) Outstanding presentation for Strategic Marketing Planning (April 2016) Alzheimer Canterbury Groups Dementia: The Basics for Volunteers (Sep. 2015) Outstanding Speaker (Aug. 2015) Summer social practice "outstanding team" honorary certificate (Oct. 2014) An advanced individual of literary and artistic activities (Dec. 2013) College radio stations broadcasting department director appointment (Oct. 2013) An outstanding leader of the College Art Orchestra (Sep. 2013) National Computer Rank Examination Certificate (March 2013) Outstanding Actor (Jan. 2013)
Hobbies
- Badminton
- Swimming
Reference
Terry CHEN (Nottingham Fish Supply) Title: Director
Tele:021-074-8885
Peter Perrim (The Donut Dispensary) Title: Director
Tele:021-445-193
Timeline
Assistant Manager
Nottingham Fish Supply
03.2021 - Current
Retail Shop Assistant (Multiple Location)
The Donut Dispensary
02.2021 - 02.2021
Assistant Restaurant Manager
North & South Gourmet
05.2019 - 12.2019
Grocery Shops Customer Service Assistant
MetroMart Ltd
04.2018 - 02.2021
Waitress
Taichi Restaurant
02.2018 - 10.2018
Master of Business - Global Management and Marketing
Lincoln University
11.2016 - 11.2017
Dairy Shop Assistant
Kendal Food Centre
02.2016 - 12.2017
Diploma - Business Administration
New Zealand College of BusinessAwarded [ Outstandi
04.2015 - 04.2016
Assistant Manager
Jin Hua Palace Hotel
08.2014 - 09.2014
Court Office Assistant
Jin Quan People’s Court
07.2014 - 08.2014
Diploma of Applied English - Hotel Management
Chengdu Institute Sichuan International Studies University
09.2012 - 06.2015
Telemarketing Sales Representative
APTECH In China, Chengdu Branch
06.2011 - 08.2011
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