Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Wardah Sahib

Auckland,AUK

Summary

Accomplished Customer Service Representative at Tourism Holding Limited, recognized for exceptional client relations and creative problem-solving. Skilled in effective communication, organization, and complaint handling, with a proven ability to foster positive relationships and encourage repeat business. Reliable, self-motivated, and adaptable in high-pressure environments, eager to continue building expertise in tourism and hospitality while delivering outstanding customer experiences.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education

Work History

Customer Service Representative

Tourism Holding Limited
Mangere, Auckland
11.2022 - Current
  • Assisted customers with inquiries regarding products and services.
  • Processed customer needs accurately and efficiently.
  • Handled customer complaints with professionalism and empathy.
  • Provided timely service effectively to customer satisfaction
  • Followed up with customers to ensure satisfaction after service interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

Howick College Secondary School
Howick, Auckland

Skills

  • Customer service
  • Problem resolution
  • Effective communication
  • Data entry
  • Complaint handling
  • Creative problem solving
  • Client relations
  • Problem solving
  • Great communication
  • Relationship building
  • Reliability
  • Excellent communication
  • Organizational skills
  • Positive attitude
  • Quality control
  • Staff management
  • Self motivation

Languages

English
First Language
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Service Representative

Tourism Holding Limited
11.2022 - Current

Howick College Secondary School
Wardah Sahib