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Wasila Najamuddin
Human Resource Management
Melbourne,Victoria
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Business Director
New Face Laser & Cosmetic Clinic
Auckland, AUK
07.2011 - Current
- Developed clientele from zero to three thousand.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Compiled product and customer data to generate informed profit projections.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Kept meticulous client notes and updated account information in company databases.
- Represented company and promoted products at conferences and industry events.
- Mentoring since 11 years to new and existing staff members to build expertise.
- Executed training programs.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Insurance & Risk Advisor
Sovereign
Auckland, New Zealand
Sovereign, New Zealand
04.2010 - 06.2011
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
Area Specialist
Pete's Post Private Ltd
Auckland, New Zealand
ISCT
04.2007 - 03.2010
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Increased Sales by 10% in first quarter.
- Followed up 50 clients per day.
Customer Service Representative
ASB Bank
Auckland, New Zealand
02.2006 - 11.2006
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted available products and services to customers during service, account management, and order calls.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Exceeded target by 300%.Awarded top salesperson.
- Highest number of referrals in branch to personal banker.
- Provided primary customer support to internal and external customers
Education
Certificate In Real Estate - Real Estate
LJ Hooker
TAFE College 06.2004 - 08.2004
National Certificate of Financial Services Level 5 - Financial Planning And Services
Open Polytechnic
Auckland 03.2010 - 06.2011
Post Graduate Diploma in Computer Applications - Computer Applications
ISCT
India 02.1992 - 03.1993
Bachelor of Arts - English Literature
Karachi University
Karachi 01.1987 - 04.1990
MBA - Business Management
Massey University
Auckland 07.2023 - Current
Skills
Interpersonal Communication
undefinedInterests
Gardening
Travelling
Teaching
Voluntary work
Cricket
Music
Sketching
Timeline
MBA - Business Management
Massey University
07.2023 - Current
Business Director
New Face Laser & Cosmetic Clinic
07.2011 - Current
Insurance & Risk Advisor
Sovereign
04.2010 - 06.2011
National Certificate of Financial Services Level 5 - Financial Planning And Services
Open Polytechnic
03.2010 - 06.2011
Area Specialist
Pete's Post Private Ltd
04.2007 - 03.2010
Customer Service Representative
ASB Bank
02.2006 - 11.2006
Certificate In Real Estate - Real Estate
LJ Hooker
06.2004 - 08.2004
Post Graduate Diploma in Computer Applications - Computer Applications
ISCT
02.1992 - 03.1993
Bachelor of Arts - English Literature
Karachi University
01.1987 - 04.1990
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