Waverly Faeamani
Auckland,AUK
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. I have a strong understanding of effectively working with people from diverse backgrounds. I am passionate about helping others access needed services. I am a devoted professional proactively who quickly identifies best course of action for given scenarios. Confident in handling tasks independently and in teams with highly organized approach to work. I am also a strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
Work History
Case Manager Intern
Work And Income
11.2022 - 02.2023
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Monitored progress towards service plan goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
research assistant
Intel
04.2022 - 08.2022
- For this short period, I worked as a, for Analytical, as I assisted in written research on projects based on mental health for Pasifika families and communities which are overlooked by the Ministry of Health.
LIQUOR ASSISTANT
NEW WORLD NZ
10.2021 - 03.2022
- I worked as a liquor assistant for New World, Victoria St during my school holiday right up until university started up again in March of 2022
- I worked full-time over this holiday period stocking up shelves, working with customers within the store, offloading and entering deliveries in the liquor department
- I gained many skills from this job that I knew would be beneficial for the future
- Analytical intel – research assistant
retail assistant
03.2021 - 05.2021
- For the Yoyoso NZ store in Dressmart, where I was able to further my customer service skills, take tips on being a cashier, stocking and cleaning the store
- I made the decision to leave that job as I wanted my full focus to be on university, especially it being my first year.
RETAIL ASSISTANT
YOYOSO NZ
06.2019 - 02.2019
- At the age of 16, I trialled my own small business, 'Never Fold Clothing', which sold various types of designer clothing such as hoodies, beanies, shirts, crewnecks, etc
- Due to COVID-19 and other family struggles, I put the business operations on-hold (June 2020) till I was ready and steady to continue the small business.
Education
Bachelor of Commerce - innovation and entrepreneurship and management
University of Auckland
Auckland, NZ2024
3 - undefined
BOTANY DOWNS SECONDARY COLLEGE
2020
Skills
- I am especially driven and dedicated to completing any task given or at hand I put my mind to whatever needs to be done I pride myself in working effectively well in teams and groups and helping each other out where possible I am well organized, specifically with desk management, self-management, and time When conflicts arise, I am quick to report to my supervisor or manager so that the issue is resolved quickly I am a resourceful problem solver I always work with honesty and integrity I have gained ample amount of customer service skills in various environments working with different people
Timeline
Case Manager Intern
Work And Income
11.2022 - 02.2023
research assistant
Intel
04.2022 - 08.2022
LIQUOR ASSISTANT
NEW WORLD NZ
10.2021 - 03.2022
retail assistant
03.2021 - 05.2021
RETAIL ASSISTANT
YOYOSO NZ
06.2019 - 02.2019
Bachelor of Commerce - innovation and entrepreneurship and management
University of Auckland
3 - undefined
BOTANY DOWNS SECONDARY COLLEGE
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